Hotel Receptionist

7 months ago

Hitchin, United Kingdom Anglian Country Inns Full time

**Who are you?**

You find welcoming people, solving problems, staying cool calm and collected and generally conversing with people a breeze This role requires just that, from the first greeting to the, 'hope to see you again soon' departure, you understand hospitality, can multi-task and above all, know how to make people happy.

**What's the role?**
- Answering phones and managing online and phone reservations
- Perform all check-in and check-out tasks
- Welcome guests upon their arrival and assign rooms
- Liaise with our housekeeping staff to ensure cleaning of arrival rooms and stayovers
- Be knowledgeable of and able to upsell additional facilities and services
- Maintain updated records of bookings and payments
- Being a great communicator
- Living the ACI mission and values every day, being a role model for others

**What's in it for you?**
- Generous discount across all ACI sites on both food and drink
- Great share of tips and tronc
- Staff meals on shift
- Cycle scheme - Money off a bike
- ‘Live your life’, charity day off each year
- Wine at cost

**Anglian Country Inns**

Anglian Country Inns is a family run business that first opened its doors over twenty seven years ago and now we have nine award winning establishments across East Anglia, a coffee shop and brewery to boot

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