IT Support Analyst
3 weeks ago
**IT Support Analyst**
**REPORTING TO**
**location**
**position type**
Head of IT Infrastructure and Security
Avonmouth
Permanent / Full Time
**SUMMARY**
Working as part of the Service Delivery Team to provide a high level of support and service delivery to employees, undertaking analysis, diagnosis and resolution of incidents and requests. Accomplishing project objectives by planning project activities,evaluating implementation and progress. Coverage includes Baker Street, Avonmouth, other remote offices, retail stores and home workers.
**Essential Responsibilities**
? Ensure incidents and requests are completed in line with KPI targets and SLA objectives.
? Provide support documentation to colleagues and end users to assist with the sharing of knowledge, providing training and upskilling as is required.
? Perform software installations and updates on-site, at remote offices, at retail stores and home offices. Either in person, remotely or utilizing a 3rd party.
? Perform hardware maintenance (builds, upgrades and repairs) on-site, at remote offices, at retail stores. Either in person, remotely or utilizing a 3rd party.
? Maintain the Asset Management Database and track changes.
? Actively promote IT in a positive light.
? Understand and abide by Company and departmental rules, policies and procedures.
? To carry out other duties as requested by management at time to time.
Sustainability Responsibility
Ensure all duties carried out and actions completed in every aspect of your role, contribute to the short and long-term Sustainability Goals set-forth by the ELEMIS - Climate, Biodiversity & People Pillars
**Qualifications & Characteristics**
? Qualifications in IT would be advantageous
? Experience of 1st line service delivery.
? Knowledge of Service Desk operations.
? Solid experience supporting Windows 7/10 and Office 2013/2016
? Demonstrable experience of delivering exceptional Customer Service
? Clear communication skills using all media, tailored appropriately for the audience.
? Ability to work under pressure and to agreed targets
? Proven problem-solving skills, with a methodical and logical approach
? Experience working to set procedures and auditing requirements.
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