Inbound Call Handler

4 days ago


Manchester, United Kingdom AMS Full time

You will be working as an **Inbound Call Handler. Based remotely.**

Business Function:
Equiniti is a FTSE 250 company and a leading provider of technology and solutions for complex and regulated administration and payments. Our technology platforms are used by 70% of the FTSE 100, Government and other large corporates, particularly in banking, insurance and other financial services. We have 1,700 clients, make £160 billion worth of payments through our systems every year, hold records for 70 million shareholders, look after pension schemes for 8 million pension scheme members, and provide services which touch 28 million customers. Over a third of the UK population has dealt with Equiniti at some point during their lives.

Equiniti is a company that has been built with strong values at the very core of our offering. Dealing with some of the most successful companies and government agencies in the UK, excellence, integrity, professionalism, partnership, commercial and innovation are therefore at the heart of everything we do. We employ c.5000 people in the UK, India and the US and the average length of service of our employees is 12 years.

There are five business divisions which compromise the Equiniti business (EQ Boardroom, EQ Paymaster, EQ Invest, EQ Digital and EQ by Equiniti) supported by our Group Functions. Our strategy is aimed at driving pace and growth with a strong focus on further investment in our people and leadership.

Core duties and responsibilities:

- Call handling - Answering inbound calls from clients, answering their questions and providing updates on their case.
- Explaining process to clients.
- Booking appointments as required.
- Identifying and referring complaints to the correct team for resolution.
- Provide an efficient, accurate and friendly service to all customers.
- Adhoc admin as required - basic data entry.
- Inputting customer details and accessing customer information.
- Role is primarily taking telephone calls but will also use other forms of communication
- Learn and understand Data Protection processes ensuring compliance with Pension legislation..

Working hours
- Must be felixible to cover core office hours between between 8:00am - 6:00pm Monday to Friday
- 37.5 hours a week

Hourly Rate : - £10.50

**Job Types**: Full-time, Temporary contract
Contract length: 3 months

**Salary**: £10.50 per hour

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Call centre / telephony: 1 year (preferred)

Reference ID: Ch02816 - Andy McBriar


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