Customer Services Assistant Part-time 16hrs Ftc

3 weeks ago

Birmingham, United Kingdom Savills Management Resources Full time

**Purpose of the Role**

**Fixed Term Contract for 26 weeks**

To assist with the smooth running of the shopping centre and to assist with all emergency situations when they occur. This includes providing visible mall support within the Centre, handling enquiries and customer concerns, hiring of Fun Buggies and wheelchairs, and the sale of Merry Hill Gift Cards.

Main

**Responsibilities**:
Courteous communication skills are required to liaise with members of the public and retailers.

Demonstrate World Class customer service at all times.

To log all complaints, compliments, incidents, lost property etc into the correct database as quickly as possible.

To assist with lost cars, children and families.

To assist with Reception, Meeters’ & Greeters, mall guides and post when required to do so.

To liaise with all other departments, as appropriate.

Having pride in the centre; and helping to maintain its high standards in all that you do

Being able to interpret customers’ needs and deliver meaningful advice

Providing a quality, efficient and friendly service

Taking the initiative in assisting customers

Making customer service suggestions for improvement

Achieving customer service performance standards

Ensuring a good knowledge of all facilities and processes in order to deal with customer’s queries, complaints and compliments in line with company procedure

Taking care of own and others health and safety

Being observant at all times, and reporting any suspicious packages or persons immediately

Maintaining a smart and well groomed appearance meeting our uniform standards

Excellent communication skills

Competent computer skills

**Key Responsibilities**
- To proactively engage with customers throughout the shopping centre providing assistance, direction and deliver exceptional standards of customer service
- To provide a presence on the Centre’s Customer Service Desk, assisting with queries from shoppers, selling gift cards, deal with retailer queries and handle parking ticket queries.
- Ensure that customer comments are recorded and ensure that customer feedback is passed onto line management.
- Support Centre events and initiatives by advising customers of upcoming activity and events in the Centre.
- Liaise with retailers as part of the Centre’s retailer liaison programme.
- Ensure that a positive image of the centre is displayed at all times.
- Meet gift card targets in line with company expectations.
- Correct processing of the gift card scheme maintaining files/records as required and ensuring targets are met.
- Dealing with any customer/visitor enquiry in a professional, friendly way.

**Skills, Knowledge and Experience**

**Essential**
- Demonstrable background in Customer Service
- Sound level of education
- High level of integrity
- Attention to detail
- Good attendance record

Working Hours - 16 Hours per week working 4 out of 7 days (Thursday and Friday evenings, Saturday and Sunday). 26 week FTC.

Please see our Benefits Booklet for more information.

LI-DNS

  • Customer Service Administrator

    4 weeks ago

    Birmingham, United Kingdom Digby Morgan Full time

    summary - _ birmingham, west midlands_ - _ £21,000 - £22,000 per year_ - _ contract_- specialism - customer services- sub specialism - customer service- reference number - PR-863279 - job details Are you an experienced Administrator or Customer Service Advisor? Articulate in your approach and have great attention to detail? Want to work for a global and...

  • Cleaner (Part-time)

    7 days ago

    Birmingham, United Kingdom One Call Consultants Full time

    **One Call Consultants are looking for a Part Time Cleaner for our client based in Perry Barr, Birmingham** 16hrs per week Monday to Thursday 4.00AM -8.00AM, with the possibility of working on Fridays. We are currently seeking a Part Time Cleaner to ensure the required standards of cleanliness and presentation are maintained within our offices. **The main...

  • 16hr Part Time Sales Assistant, Kurt Geiger

    4 weeks ago

    Birmingham, United Kingdom Kurt Geiger Full time

    **We Are One** At Kurt Geiger we celebrate individuality, believing our differences make us more powerful as a collective. Diversity, equality and inclusion are at the core of who we are and we strive to reflect this in every corner of our company culture, starting with the promotion of equal opportunities. We are committed to creating an inclusive...

  • Sales Assistant Full or Part-time

    3 weeks ago

    Birmingham, United Kingdom LEVI'S Full time

    JOB DESCRIPTION As a Sales Stylist at Levi Strauss & Co. you will have the opportunity to work in an environment where change and ideas are celebrated. You will be the fundamental link between our products and customers by offering high level customer service and assistance. Key parts of the role: Deliver the highest level of customer service through...

  • Parts and Customer Service Advisor

    4 weeks ago

    Birmingham, United Kingdom ERDINGTON ACCIDENT REPAIR CENTRE LIMITED Full time

    Role: Receive, record and distribution parts and consumables from suppliers ensuring accuracy of stock deliveries against agreed orders and booking parts onto the EMACS management system Deal with returned parts awaiting credit - sending proof of returns to dealers, booking on of credit notes onto the jobs & scanning and attaching to the job, scanning over...

  • Sales Assistant Full or Part-time

    3 weeks ago

    Birmingham, United Kingdom Levi Strauss & Co. Full time

    sales assistant 8 hour contract page is loaded sales assistant 8 hour contract Apply locations Bullring, Birmingham, United Kingdom time type Part time posted on Posted 30+ Days Ago job requisition id R-0117840 JOB DESCRIPTION As a Sales Stylist at Levi Strauss & Co. you will have the opportunity to work in an environment where change and ideas are...

  • Customer Service Assistant

    7 days ago

    Birmingham, United Kingdom South and City College Birmingham Full time

    **Salary** £20,106 Per Annum **Contractual hours** 36.5 **Basis** Full Time - All Year **Region** Full Time **Package** On site gym Parking Car Scheme Cycle to work LP Pension Scheme **Job category/type** Support Staff **Date posted** 16/02/2024 **Job reference** REQ001277 Job description **Hours**:Full-time, Permanent **Start...

  • Assistant Compliance Manager

    2 days ago

    Birmingham, United Kingdom The Gambling Commission Full time

    Assistant Compliance Manager - FTC Birmingham, West Midlands (with hybrid working) We are looking for 5 Assistant compliance managers on a fixed term basis. Working for Compliance means translating regulation into action, making sure the industry understands and adheres to legislation intended to protect the publics interest. The team tests licensees...

  • Bid Writer

    2 days ago

    Birmingham, United Kingdom S Guest Consultancy Services Ltd Full time

    This contractor is looking for an experienced construction-biased BID Writer for a Fixed Term Contract (FTC) starting in September 2024 for a period of 9-12 months. This is an exciting FTC to join a busy BID team and to enjoy working on some amazing construction projects within a lovely office setting. A vibrant & busy working environment that you will...

  • Customer Service Assistant

    4 weeks ago

    Birmingham, United Kingdom Midlands Arts Centre Full time

    **Principal Purpose of Post** To ensure the highest level of customer service is achieved at all times to all customers of MAC and MAC user groups. **Key Responsibilities** **Operational** - Deliver excellent customer service at all times and maximise customer satisfaction. - Work in all areas of the food and beverage operation including the restaurant,...

  • Customer Services Assistant

    7 days ago

    Birmingham, United Kingdom Central England Co-operative Full time

    Location- BIRMINGHAM - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Permanent - Hours Per Week- 12 - Company Name- KINGS NORTON, THE GREEN - 100266 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...

  • Customer Services Assistant

    3 weeks ago

    Birmingham, United Kingdom Central England Co-operative Full time

    Location- BIRMINGHAM - Department- Customer Services Assistant - Advertising Salary- £12.00 per hour - Vacancy Type- Permanent - Hours Per Week- 12 - Company Name- KINGSTANDING STORE - 100406 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities...

  • Customer Services Assistant

    1 week ago

    Birmingham, United Kingdom Central England Co-operative Full time

    Location- BIRMINGHAM - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Permanent - Hours Per Week- 8 - Company Name- KINGS NORTON, THE GREEN - 100266 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...

  • Customer Services Assistant

    5 days ago

    Birmingham, United Kingdom Central England Co-operative Full time

    Location- BIRMINGHAM - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 16 - Company Name- COURT OAK ROAD STORE - 100412 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...

  • Customer Services Assistant

    4 weeks ago

    Birmingham, United Kingdom Central England Co-operative Full time

    Location- BIRMINGHAM - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Permanent - Hours Per Week- 16 - Company Name- DYAS ROAD STORE - 100714 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities...

  • Customer Services Assistant

    4 weeks ago

    Birmingham, United Kingdom Central England Co-operative Full time

    Location- BIRMINGHAM - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Fixed Term - Hours Per Week- 12 - Company Name- SHARD END BIRMINGHAM - 100737 - Contract Dates- fixed term **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our...

  • Customer Services Assistant

    4 weeks ago

    Birmingham, United Kingdom Central England Co-operative Full time

    Location- BIRMINGHAM - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Permanent - Hours Per Week- 12 - Company Name- VICARAGE ROAD, KINGS HEATH - 100789 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...

  • Customer Services Assistant

    4 weeks ago

    Birmingham, United Kingdom Central England Co-operative Full time

    Location- BIRMINGHAM - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 8 - Company Name- SHARD END BIRMINGHAM - 100737 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...

  • Customer Services Assistant

    4 weeks ago

    Birmingham, United Kingdom Central England Co-operative Full time

    Location- BIRMINGHAM - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Permanent - Hours Per Week- 12 - Company Name- SUTTON COLDFIELD STORE - 100420 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...

  • Customer Services Assistant

    4 weeks ago

    Birmingham, United Kingdom Central England Co-operative Full time

    Location- BIRMINGHAM - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 12 - Company Name- SUTTON COLDFIELD STORE - 100420 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...