Customer Service Assistant

2 months ago

Birmingham, United Kingdom Midlands Arts Centre Full time

**Principal Purpose of Post**

To ensure the highest level of customer service is achieved at all times to all customers of MAC and MAC user groups.

**Key Responsibilities**

**Operational**
- Deliver excellent customer service at all times and maximise customer satisfaction.
- Work in all areas of the food and beverage operation including the restaurant, all concessions, arena bar and catering for events.
- Wait tables, advising customers on the menu, taking orders correctly and delivering food and drinks to tables.
- Develop a sound understanding of all products, menu items and differing offers between the restaurant itself and all concessions.
- Produce drinks and snacks to approved company standards.
- Maintain all working and customer areas at all times; keeping them clean, tidy and well maintained at all times.
- Help manage orders coming from the restaurant, concessions and ordering app to ensure all customers receive their orders in a timely fashion.
- Keep all service areas well stocked and presented correctly at all points throughout the day.
- Be well presented and wear the correct uniform at all times.
- Assist in resolving any customer issues or complaints in the first instance; making a supervisor aware of any issues which require further assistance.
- Assist the Sales and Events and Customer Services teams in all secondary duties including ushering, assisting visitors etc in order to ensure smooth running of mac as a whole.

**General**
- Communicate well within the catering team and across the wider teams at MAC.
- Build good working relationships and become a strong team player.
- Assist in the staffing rota where possible.
- Be pro-active in self-development.
- Help maintain a high level of morale in all areas of MAC.
- To carry out instructions or tasks as reasonably requested by a line manager.
- Be an ambassador for MAC.

**Administration**
- Maintain all HACCP and COSHH documentation including cleaning checklists throughout the day.
- Gain a sound grasp of all systems needed, such as People HR and Rotacloud.
- To maintain operational procedures, including practices as stipulated by Environmental Health and Weights and Measures.
- Help maintain all records in relation to deliveries and stock.

**Health and Safety**
- To aid in responsibly ensuring the hygiene, cleanliness and health and safety of the service areas.
- To ensure that stock is rotated, labelled and stored in compliance with food hygiene procedures.
- To comply with all fire and safety regulations.
- Report any important issue to a line manager.
- To implement and follow strict rules on personal hygiene.

**Equal Opportunities & Diversity**

All staff are expected to further, promote, and ensure the implementation of, the equal opportunities and diversity policies of MAC.

**Note**

This job description outlines the principal responsibilities and duties of the post holder. It is not meant to be, nor is it, an exhaustive list of specific responsibilities and duties. The post holder will be expected to undertake any other duties which could reasonably be expected as being within the remit of the post and which arise out of changes in legislation, regulations, orders, rules and working practices, methods and procedures and reviews, as directed from time to time.

**Hours of work will include weekend and evening work.**

**Person specification**

**Essential**
- At least one years’ experience working in a restaurant or bar setting.
- Excellent communication skills and people person.
- Proven high level of customer service experience.
- Ability to work as part of a team or alone.

**Desirable**
- Experience working in an arts venue.
- An interest in the arts and knowledge of MAC as an organisation.
- Passionate about sustainability and ethically sourced products.
- Food Hygiene Level 1 Certificate.
- Experience making barista style coffee.

**How to Apply**

**Deadline**

Applications can be received at any time until the end of February 2023 and will be assessed on a rolling basis.

**Shortlisting**

**Interviews

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