Regional Service Manager South West

2 weeks ago

Bristol, United Kingdom Tecalemit Full time

**Job Title**: Regional Service Manager

**Location**:Bristol - South West England (mobile)

**Salary**: Dependent on relevant knowledge and experience

**Job Type**:Full time, Permanent, Monday to Friday

**About us**:
Founded 100 years ago, Tecalemit Garage Equipment is a market leader in the supply, installation and service of vehicle workshop equipment to a wide range of both commercial and non-commercial customers.

We are currently looking for a talented and experienced Regional Manager to lead a team of engineers who undertake Installation, Calibration, Repair and Service work in the south west of England.

There will be a regular requirement to travel throughout the nominated geographical operating area and to periodically spend time at our Head Office in Plymouth as required.

**The successful applicant will have the ability to;**
- Deal with our Clients face to face, on the telephone and via 'digital' means to ensure they are receiving the best possible user experience.
- Lead and motivate a team of engineers to provide excellent customer service levels throughout a nominated geographical area.
- Liaise with the in-house technical department to facilitate appropriate training for their team to ensure a full-service capability covering our complete equipment range.
- Interact with and assist the Service Control Office to maximise productivity and service levels.
- Balance cost implications with required service levels ensuring legislative calibration time scales are met for MOT equipment.
- Objectively assess priorities where there may be competing demands.
- Manage their own diary and time without close supervision.
- Promote a positive message to their team whilst ensuring adherence to the company's policies and procedures.
- Assist in the training of engineers in new and current procedures, including "toolbox talks" and stock control.
- Help the HR department recruit suitable staff for their team when the need arises.

**Required Education, Skills and Qualifications**:

- Relevant managerial background, with a service "provider", ideally within the garage equipment industry.
- T. Skills to include a basic knowledge of Microsoft programmes as a minimum.
- Recognized and relevant academic qualification (desirable).
- A "can-do" logical approach.
- Calm and diplomatic.
- Good communicator with both staff and customers.
- Valid driving licence.

**Benefits**:

- Company car, phone and Laptop
- Company branded uniform
- Safety footwear and PPE supplied
- Contributory pension
- Optional (contributory) employee assistance programme
- Death in service benefit (after 3 months)
- 33 days of holiday (including bank holidays)

Please click the **APPLY** button to send your **CV** and Cover Letter for this role.

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