IT Field Engineer

4 weeks ago

Bristol, United Kingdom Adecco Full time

**Field Service Support Engineer (South West and South Wales)**

**Bristol**

**£28,000 - £32,000**

A leading charity origination is currently recruiting for a Field Service Support Engineer who will work in a tech transformation programme, alongside providing local issue resolution, support, advice and guidance for South West and South Wales area. Oneof your main responsibilities will be to analyse, troubleshoot and fix first
- and second-line technical support for all technology-related infrastructure, architecture, software and supporting our end-users across the south west of the country. This role ishome based, and you will work mainly within your local region but may occasionally be required to travel to other regions to support your team in larger projects or rollouts.

**Key Responsibilities**
- Service mobilisations, opening, closing, moving offices and changes to internal layout of offices.
- Advice on bids and tenders relating to IT requirements as well as signposting to other departments and external contractors who would action requests not dealt with by operating technology.
- Printer support (ordering & moving MFD's, configuration and support)
- Telephony & Communication platform Support (office landlines, broadband telephone lines and telephone systems, SIP and VOIP guidance)
- Corporate & Guest networks and Wi-Fi (installation, configuration and support)
- Service Audits & Return of IT Equipment
- IT For Service Users support
- 1:1 support as well as any general IT support requiring a service visit after initial support or triage from our ServiceDesk.

**Skills**
- Working knowledge of Microsoft Active Directory and Group Policies
- Working knowledge of Ticketing Systems and Asset Management
- Working knowledge of Microsoft Office 365
- Understanding of telephony technologies/terminologies would be advantageous (e.g. SIP, VOIP PSTN)
- Experience in installation of network & comms equipment (routers, switches) and configuration of access points is advantageous.
- Experience in the set-up of mobile phones and apps and use of MDM is advantageous
- Experience in the configuration and support of printers including driver mapping is advantageous
- Essential to be organised and have attention to detail and good written and verbal communication skills.
- Essential to be able to support and communicate complex technical solutions to staff with a non-technical understanding

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