Customer Services Advisor

2 weeks ago


Grimsby, United Kingdom Lincolnshire Office Friends Ltd Full time

Based in Grimsby, Lincolnshire Office Friends are the first choice local office equipment supplier in the area.

As a company, we pride ourselves on delivering exceptional service to our customers while helping them make an informed choice regarding their purchases.

The office supplies market is a fast paced environment with a large choice of products available and it is down to the customer services team to manage to continue to build on their product knowledge to help deliver an informed choice to our customers.

As part of our growth plan we are now seeking a confident and enthusiastic customer service member to join our friendly team. You should have the ability to communicate easily and effectively and have a "customer first" attitude.

As a Customer Service Advisor, you will be on the front line with customers, handling queries and ensuring full customer satisfaction. The day to day responsibilities are listed below.
- Handle customer enquiries, answering any questions and queries over the phone, or online
- Provide support and comprehensive product / service information to customers
- Build relationships with customers
- Assist customers in making purchasing decisions
- Look for cross-selling opportunities to increase individual purchase value and overall sales
- Identify opportunities to enhance customer experience and turn dissatisfied customers into happy customers
- Be computer literate

**Job Types**: Full-time, Permanent

Pay: £18,000.00-£20,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Application deadline: 14/06/2024



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