Internal Communications Officer

4 weeks ago

Cambridge, United Kingdom Cambridge University Hospitals Full time

**Main area**
- Corporate - Communications**Grade**
- Band 6**Contract**
- Permanent**Hours**
- Full time - 37.5 hours per week**Job ref**
- 180-F-235572**Employer**
- Cambridge University Hospitals NHS Foundation Trust**Employer type**
- NHS**Site**
- Addenbrookes Hospital-Division Corporate**Town**
- Cambridge**Salary**
- £35,392 - £42,618 p.a. pro rata**Salary period**
- Yearly**Closing**
- 04/12/2023 23:59**Interview date**
- 14/12/2023Job overview

We're looking for an experienced communicator with a passion for internal communications.

You will be responsible for the long term planning and daily management of our core internal communications channels and resources; Connect (intranet), CUH bulletin and staff Facebook group.

Main duties of the job

Produce a high quality internal digital newsletter.

Manage the CUH intranet - ensuring it provides relevant and timely information for staff.

Manage the Staff Facebook group community.

Advise on appropriate content and channels based on audience insight and Trust/Communications priorities.

Review processes and procedures and make recommendations for service improvements.

Analyse data and provide recommendations for service improvements.

Working for our organisation

**Our Trust**

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 11000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on the 4th December 2023.

Interviews are due to be held on the 14th December 2023.

**Benefits to you**

We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.

Person specification

**Qualifications**:
Essential criteria

Educated to degree level or having gained equivalent relevant experience and/or equivalent level of skills or experience plus training and/or experience in the communications field to degree-level equivalent.
- Evidence of continuous professional development.Desirable criteria

Either an under-graduate or post-graduate qualification in communications, journalism, marketing, public relations or related field.

Member of the Chartered Institute of Marketing or Public Relations.
- A post-graduate period of training in internal communications.Experience

Essential criteria

Substantive experience of developing and editing content for websites, intranets, newsletters and other digital channels.

Substantive experience of working within style and corporate identity guidelines.

Substantive experience of producing internal communications content.

Demonstrable experience of working on successful internal and/or external campaigns and projects linked to an organisation’s strategic aims and priorities.

Substantive experience of working with a wide range of people, from different backgrounds, of varying seniority - advising and influencing on communications content and channels.

Experience of managing and influencing stakeholders of varying levels of seniority.

Substantive experience of using website content management systems.
- Experience of managing third party suppliers to deliver on time and on budget.Desirable criteria
- Experience of developing internal communications channels for hard to reach audiences.Knowledge

Essential criteria

Knowledge and understanding of health policies and the wider context in which the Trust operates.

Understanding of best practice with respect to implementing corporate identity guidelines and style guides in a complex organisation.

Knowledge of the techniques of stakeholder mapping, measurement and evaluation.

Knowledge and understanding of how messages land with different audiences and all levels of staff, and how to adjust approach accordingly.

The ability to take complex information and make it easy to understand, and accessible, for

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