Customer Service Advisor

1 day ago


Camberley, United Kingdom Starfyn Recruitment Full time

Starfyn Recruitment is looking for **Customer Service Advisors**to join a Payroll Provider who after a period of growth need to expand their teams.

This will be a full-time role **Monday to Friday 8:45 to 17:30**, and due to the nature of the business, it does not offer part-time or any work-from-home options.

**Salary £20,000 to £23,000 - Permanent**

**The Role**:
We are looking for a Customer Service Advisor to join our client, an accounting company in Camberley. Ideally, you would have experience, but alternatively, you can be someone with no office experience but excellent customer service and computer skills.

**Your duties will include**:

- Answer inbound calls
- Take messages, pass on or deal with where possible
- Scan and save documentation internally
- Post-sales calls to ensure high levels of service
- Deal directly with customers either by telephone or electronically
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Keep records of customer interactions and transactions
- Record details of inquiries, comments, and complaints
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process

As a Customer Service Agent, you will have a pleasant and empathetic style, but also be able to work at the fast pace the business requires. You must be able to work with both the customer and the company's best interest in mind.

You will have an eye for detail and be able to communicate clearly in both writing and on the phone. You will be given training on the in-house system, and you will be able to use automated information systems to analyse the customer's situation and helpthem with their enquiry.



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