Pharmacy Receptionist

**Key Duties**: As the first point of contact for the dispensary service to behave in a courteous manner towards patients and other staff at all times. To receive prescriptions and other requests into the pharmacy according to the agreed procedures and deal with straightforward problems. To answer the dispensary telephone and resolve straightforward problems or pass them on appropriately. To collate, file and prepare for archiving completed prescriptions and request forms according to dispensary procedures.

To ensure all prescriptions types are entered onto the computer tracking system ensuring the numbered sequence is maintained. To highlight urgent prescriptions to the dispensary team when required. To use the pharmacy system (JAC) to confirm that medicines on prescriptions are in stock. To monitor the Prescription Tracking System and advise the senior dispensary technician on prioritisation as appropriate.

To communicate directly with the ward discharge officers and Trust discharge teams around progress of discharge prescriptions. To communicate with Porters and Volunteers to ensure a timely delivery of dispensed items to wards. To replenish dispensary sundries such as bottles and cartons and order stock. To return original packs to cupboards/shelves after dispensing.

Ensuring that the dispensary is maintained to a tidy state. To carry out routine stocktaking, monitor stock levels and maintain correct stock levels. To be responsible for ordering and maintaining stock of additional labels. To be responsible for ordering stock and maintaining display of leaflets for outpatient waiting area.

**Other Duties**: To adhere at all times to the policies and procedures of the Trust as they relate both to the management and delivery of services. To maintain safe systems of work in accordance with relevant medicines legislation and with the Health and Safety at Work Act. To participate fully in the individual performance review and objective setting process of the Luton & Dunstable Hospital NHS Trust. To train other staff members and volunteers as outlined in their training schedule.

This will include Dispensary Assistants, Junior Technicians, and Pre-Registration Pharmacists and Pre-Registration Trainee Pharmacy Technicians. Please see job description and person specification provided. If further information is required, please speak to our contact on advert.