Business Support

2 weeks ago

Conwy, United Kingdom Welsh Assembly Government Communication Centre Home Full time

**Working for the Civil Service**:
The Welsh Government's recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles.

The Civil Service Code sets out the standards of behaviour expected of civil servants.

**Vacancy Details**:

Group
Health and Social Services Group
Branch
Cafcass Cymru
Salary range
Team Support - £22,150 - £25,620
Actual starting salary
22,150
Work pattern
-Type of opportunity
Permanent
Location of Post
North Wales
Interview dates
TBC

**Purpose of Post**:
Cafcass Cymru is a Division of the Health and Social Services Group within the Welsh Government. Cafcass Cymru is responsible for safeguarding and promoting the welfare of children involved in family court proceedings.

Cafcass Cymru has 11 offices across Wales covered by five geographical operational areas. The five geographical areas are:

- North Wales
- South Wales
- Mid & West Wales
- South West Wales
- Gwent

This advert covers vacancies in the North Wales area (Llandudno Junction or Wrexham office office).

The Business Support roles in Cafcass Cymru are pivotal in providing critical support to the operational teams within the organisation and ensuring the smooth and efficient running of the operational teams.

These roles are unique across Welsh Government, supporting Practice Managers, Family Court Advisors/ Family Court Social Workers and Business Support Managers in providing an effective service to Family Courts across Wales.

This area of work deals with extremely detailed, sensitive and confidential information, as the post holders work with case related information when supporting services to vulnerable children and families during very difficult times in their lives.

**Key tasks**:

- Communicating professionally and effectively with a wide range of internal and external stakeholders including courts, Police & Social Services Departments, solicitors, social work practitioners and service users.
- Deal with sensitive telephone discussions and reception queries with service users as required.
- Take responsibility for own data entry tasks, contributing to ensuring the validity of the data in the Cafcass Cymru case management system (IRIS), reporting errors providing support and guidance to colleagues.
- To contribute to the maintenance of internal records, including case related information, ensuring iShare records are complete and enabling effective compliance with Data Protection and Freedom of Information requirements.
- Take responsibility for ensuring that all confidential information is dealt with efficiently and appropriately and in line with the relevant guidance and policy documents.
- To contribute to the smooth day to day running of the office through the handling, recording and distribution of mail, maintaining and issuing supplies of stationery and office materials.
- The post holder may be required to undertake other duties within their team to comply with corporate obligations, e.g. First Aider, Fire Warden, DSE assessments.

**Development opportunities**:

This post provides the opportunity to work in a high profile role within a child focussed organisation. The posts offer opportunities to develop links across Cafcass Cymru, the Welsh Government and with key stakeholders.

**Closing Date**:

17/05/2023, 16:00

**Eligibility**:
Posts recruited to as part of this recruitment campaign are broadly open to UK nationals, those with right to remain and work in the UK and those that meet the Civil Service Nationality Rules only. Check your eligibility here:

- UK Visas and Immigration - GOV.UK
- Nationality rules - GOV.UK

**Equality and Diversity**:
The Welsh Government is committed to providing services which embrace diversity and which promote equality of opportunity. This is underpinned by the Equality Act 2010 and will be adhered to at each stage of the recruitment process. Our goal is to ensure that these commitments are also embedded in our day-to-day working practices with all our customers, colleagues and partners.

We are committed to being an anti-racist organisation and increasing diversity in the Welsh Government by removing barriers and supporting all our staff to reach their potential. We are committed to recruiting Black, Asian and Minority Ethnic people and disabled people who are currently under-represented in Welsh Government.

We are a Stonewall Diversity Champion and a Disability Confident Level 3 (Leader) organisation. Key to supporting this work and providing peer support are five Board sponsored Staff Networks (Disability Awareness and Support (DAAS); Minority Ethnic Support Network (MESN); Mind Matters (Mental health and well-being); PRISM (Lesbian, Gay, Bisexual, Transgender, Intersex +) and Women Together.

**Disability Confident**:
The Welsh Government has adopted the social definition of disability, in which it is recognised that barriers

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