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Customer Service Receptionist
5 months ago
This is a full time position, averaging approximately 40 hours per week.
The role offers a competitive hourly rate, generous commission, free flight time, staff discount structure, pension and more.
Our Customer Service Receptionists are our ‘_Directors of First Impressions_’ and play a vital role in welcoming customers to our state-of-the-art leisure facilities.
No prior skydiving experience (indoors or out) is needed and whilst some experience of customer facing work is an advantage, it is not a pre-requisite.
iFLY will provide all the tools and training you need on the basis you bring some energy and a big smile
You'll be working for the undisputed world leader in indoor skydiving, as part of a close-knit team of outgoing & friendly staff who help make iFLY the world-class leisure experience we have become.
If you're ready to make the dream of flying a reality for everyone, have a 'whatever it takes' work ethic and want a career making people smile, then you're our kind of person and you should get in touch.
**THE ROLE**:
Things all of our Customer Service Receptionists have in common:
- A LOVE of people and the desire to treat each customer like a celebrity.
- A determination to provide memories for iFLY guests during meet, greet and ‘check-in' / 'check-out'.
- An outgoing, friendly persona and a desire to help people.
- The ability to advise and inform customers of our products and services, including on-the-day upgrades and post flight extras.
- The ability to make bookings & reservations, as well as to process transactions using our purpose-built reservation system.
- An awareness, understanding and commitment to all health, safety and safeguarding policies.
In short, the role involves ensuring that customers arrive and leave the iFLY facility feeling great
Working with us is fun & faced paced. Successful applicants will work to a shift pattern which will include some evenings and weekends.
Finally, we expect all our team mates to keep our working environment respectful, lively, energetic and fun, because heading to work each day should be nothing but a good thing.
**Salary**: £10.42-£11.50 per hour
**Benefits**:
- Cycle to work scheme
- Employee discount
- On-site parking
- Referral programme
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Supplemental pay types:
- Commission pay
Application question(s):
- This role is full time, includes a variety of different shift patterns including regular evening and weekend work. The shifts are completed using a rota system which is published 4 weeks in advance. Does this suit your lifestyle?
- What interests you in working for iFLY?
Work Location: In person
