Helpdesk Administrator

4 weeks ago


Solihull, United Kingdom Dovetail Group (uk) Full time

Dovetail Group have an excellent opportunity for a **Helpdesk Administrator,** to join our Environmental Operations team, based from our offices in Solihull, West Midlands.

**About Us**:
Dovetail Group was formed in 2011 specialising in Facilities and Environemental Management. Thanks to our continual growth, we have added a host of services and expanded the sectors in which we provide support, becoming a comprehensive and respected member of the FM and Environmental Management community. Our additional services include Vegetation Management, Grounds Maintenance, Tree Services, Construction, Cleaning and Training.

**The Role**:
As a Helpdesk Advisor within Dovetail Group, you are the first person our clients contact when they have a work request, or query. It is within the remit of the role that these requests are dealt with efficiently and to support the relevant management team to achieve attendance and completion of the work within the contractual service level agreements.

You will need to accurately record all relevant information to enable full end to end tracking of each job and associated activity, whilst monitoring the compliant completion of work ensuring the required compliance documentation is captured and recorded on the internal and External CAFM systems.
Delivering an outstanding customer experience is at the heart of everything we do,

**Main Duties & Responsibilities**:

- Responsible for the execution of the end-to-end work order management, including the co-ordination of all planned and reactive services within the help desk remit, supporting managers and operatives to meet their responsibilities.
- To accurately record all information on the internal CAFM system and external client systems.
- To monitor, action and escalate work orders and incidents as appropriate within the business and update customers, keeping then informed of status and progress.
- Creation of purchase order to secure the procurement of good and services from external supply partners,
- To develop and maintain a good understanding of internal CAFM scheduling systems, and all relevant process and procedures.
- To handle and actively resolve any customer issues according to the Customer Complaint process.

**Essential Qualifications & Experience**:

- Experience working within an operational environment.
- Experience in coordinating service delivery in a mobile engineering environment, including part management and subcontract service delivery.
- Excellent communication - both written and verbal
- Confident IT skills with experience of working across multiple systems

**Desirable Qualifications & Experience**:

- Experience working within an Environmental and/or Cleaning services business
- Previous experience in on CAFM systems like BigChange is desirable.

**Working hours will be 40 hrs per week Monday - Friday, between 0700-1600**

We run an OOH schedule, that you may be requested to be a part off.

**Job Types**: Full-time, Permanent

**Salary**: £10.42-£11.92 per hour

**Benefits**:

- Company pension
- Flexitime
- Health & wellbeing programme
- On-site parking

Schedule:

- Day shift
- Flexitime
- Monday to Friday

Work Location: In person



  • Solihull, United Kingdom Enertech FM Limited Full time

    Job description An opportunity has arisen to join our ever expanding, well established and reputable facilities maintenance company in our Birmingham/Solihull Office, as part of our Helpdesk team. Experience in Helpdesk Facility’s role is preferred. The role of Helpdesk Administrator involves scheduling engineers’ diaries, liaising with our engineers,...


  • Solihull, United Kingdom Enertech FM Limited Full time

    Job description An opportunity has arisen to join our ever expanding, well established and reputable facilities maintenance company in our Birmingham/Solihull Office, as part of our Helpdesk team. Experience in Helpdesk Facility’s role is preferred. The role of Helpdesk Administrator involves scheduling engineers’ diaries, liaising with our engineers,...


  • Solihull, United Kingdom Enertech FM Limited Full time

    Job description An opportunity has arisen to join our ever expanding, well established and reputable facilities maintenance company in our Birmingham/Solihull Office, as part of our Helpdesk team. Experience in Helpdesk Facility’s role is preferred. The role of Helpdesk Administrator involves scheduling engineers’ diaries, liaising with our engineers,...


  • Solihull, United Kingdom Facility Solutions (Midlands) Full time

    Job Summary: **Duties**: - Working 8 hours per day 5 days a week at our Midlands office based in Solihull - Receiving deliveries to the office. - Maintaining our job management system keeping records updated. - Scheduling call out when necessary. - Working on various client portals updating jobs for clients. - Providing monthly reports for management...


  • Solihull, United Kingdom Property - Facilities Management Full time

    As the biggest Pub Group in the UK, Stonegate Group have an wide ranging property portfolio of pubs, bars and late night venues that we own. We have a fantastic Property Support team who look after these properties and we're recruiting for a FM Helpdesk Coordinator to come and join us. The role requires an excellent communicator, highly-organised, acting as...


  • Solihull, United Kingdom Stonegate Group Full time

    As we continue to grow and develop our Property Team we are looking for an experienced Team Leader to help coach, mentor and lead a team of FM Coordinators. Our FM Coordinators are pivotal in ensuring that our pubs, bars and late night venues are well maintained and safe for our guests, by providing specialist support on repair and maintenance...

  • Helpdesk Team Leader

    6 hours ago


    Solihull, United Kingdom Stonegate Group Full time

    As we continue to grow and develop our Property Team we are looking for an experienced Team Leader to help coach, mentor and lead a team of Facilities Management Coordinators. Our FM Coordinators are pivotal in ensuring that our pubs, bars and late night venues are well maintained and safe for our guests, by providing specialist support on repair and...


  • Solihull, United Kingdom Dovetail Group (uk) Full time

    Dovetail Group have an excellent opportunity for a **Scheduler/Administrator,** to join our growing helpdesk team, based from our offices in Solihull, West Midlands. **About Us**: Dovetail Group was formed in 2011 specialising in Facilities Management. Thanks to our continual growth, we have added a host of services and expanded the sectors in which we...


  • Solihull, United Kingdom M.C.E.S. Full time

    An opportunity has arisen for an Engineer Coordinator to join our existing team at our Solihull offices on the Pre-Planned Maintenance (PPM) and Reactive Helpdesk. All applicants must be computer literate, have excellent organisational skills, be able to perform under pressure and prioritise workload with a systematic approach. Good communication skills...


  • Solihull, United Kingdom M.C.E.S. Full time

    An opportunity has arisen for an Engineer Coordinator to join our existing team at our Solihull offices on the Pre-Planned Maintenance (PPM) and Reactive Helpdesk. All applicants must be computer literate, have excellent organisational skills, be able to perform under pressure and prioritise workload with a systematic approach. Good communication skills...


  • Solihull, United Kingdom Dovetail Group (uk) Full time

    Dovetail Group have an excellent opportunity for a **Scheduler/Administrator,** to join our growing helpdesk team, based from our offices in Solihull, West Midlands. **About Us**: Dovetail Group was formed in 2011 specialising in Facilities Management. Thanks to our continual growth, we have added a host of services and expanded the sectors in which we...


  • Solihull, United Kingdom Dovetail Group (uk) Full time

    Dovetail Group have an excellent opportunity for a **Scheduler/Administrator,** to join our growing helpdesk team, based from our offices in Solihull, West Midlands. **About Us**: Dovetail Group was formed in 2011 specialising in Facilities Management. Thanks to our continual growth, we have added a host of services and expanded the sectors in which we...

  • IT Support Analyst

    5 hours ago


    Solihull, United Kingdom Crimson Full time

    **IT Support Analyst** required for a leading organisation based in the UK, where you will be responsible for providing 1st line IT support to a variety of end-users, working as part of the wider helpdesk team. **Key responsibilities include**: - Log inbound calls and requests, whether speaking to a colleague in person, by phone or via online systems,...


  • Solihull, Solihull, United Kingdom Phoebus Software Full time

    Placement Support AnalystBe part of something special, join Phoebus.Technology shapes the way we live our lives. How we work, learn, move and communicate, and with our technology expertise and talented individuals, Phoebus has been bringing a new market leading contemporary product to life, coming together to change the way financial systems and mortgage...