Johnsons Volkswagen Birmingham

2 weeks ago

Birmingham, United Kingdom ŠKODA Apprenticeship Programme Full time

ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team.

Drive you career forward with a ŠKODA apprenticeship.

The Service department is vital to the success of our business. Our Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.

This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.

Every day is different within the Service Department so the role will vary. Some duties on a day to day basis may include:

- Customer Service; Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
- Administration; Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
- Team work; Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
- Upselling; Promoting the sale of accessories and service plans

**_Training provided: _**

This is a fully rounded training experience where you will build life skills that last and gain both Apprenticeship qualifications and brand standard certifications.

**_Desired skills _**

Our ideal Service Advisor apprentice will be an outgoing, confident and approachable problem solver who can deliver excellent customer service.
- Enthusiasm and willingness to learn
- Teamwork
- Strong communication
- Customer Service
- Interest in vehicle engineering

**_Future prospects _**

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, Trade Parts Specialists, Volkswagen Paint and Body and Volkswagen Commercial Vehicles.. This network of retailers spans the UK, providing a wide range of career opportunities.

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.

**_Minimum entry requirements _**

GCSE grades A - C (new grades 9 - 4) or equivalent in English, Maths and Science.

I

'Equivalent' grades include:

- BTEC first diplomas and certificates
- OCR Nationals
- Key Skills Level 2
- NVQs
- Essential Skills (Wales)
- Functional Skills Level 2
- Core Skills (Scotland)

**_Please note: _**

**Job Types**: Full-time, Permanent, Apprenticeship

**Salary**: From £5.28 per hour

Expected hours: 40 - 48 per week

**Benefits**:

- Company pension
- On-site parking

Work Location: In person

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