Aftersales Consultant

6 months ago


Norwich, United Kingdom Epos Now Full time

Location: Norwich, Norfolk.

Role title: KYC Sales Consultant

**Salary**: £21,850 + Commissions OTE £35,000

Hours: Monday - Friday, 8:30am - 5pmAbout the company.

We are a market-leading fintech company that supports over 30,000 businesses across 71 countries and works within the payments and point of sale (POS) space. Our mission is to make commerce accessible for everyone. After such successful development, we are expanding our sales department to support a growing customer base.

With an inclusive culture,we support every employee with a personalised progression plan to identify a clear and achievable career path for success.

About the role.

As a KYC Sales Consultant, you will be the last interaction for many prospective customers looking for tech-led solutions. Your hardware and software expertise will showcase the business as an industry leader who truly understands the needs of their customer base.

As a dependable and resilient sales professional, you will take accountability for ensuring that new customers are onboarded correctly and meeting compliance needs, whilst meeting or exceeding your targets month on month and taking advantage of upsell opportunities.

Those who are ambitious in this role have the potential to increase their basic salary and progress into a full sales position.

Requirements.
- Driven - Hungry to achieve pre-set KPIs in line with delivery targets.
- Coachable - Happy to learn from others and follow best practice.
- Organised - Managing your diary and phone, and building your pipeline.
- Resilient - Able to bounce back from challenging customers, remaining calm and professional while dealing with volume calls.
- Knowledgeable - Keeping up to date with industry, hardware and software capability, providing coaching to the customer on how to add maximum value to their business.
- Accountable - Manage your pipeline and independent learning, including maintaining commercial awareness and market insight.
- Tech-literate - Accurate record taking in the CRM, ensuring a smooth sales cycle.
- Personable - Nurturing long standing, strong, genuine relationships with customers.
- Astute - Learning from experience and competitors to ensure best sales practice.
- Proactive - Reviewing processes and procedures to ensure best company practice and suggesting service improvements.

Benefits.
- Career progression and increased basic salary achievable by reaching revenue targets.
- Earn uncapped commission through our inbound sales approach.
- 20 days annual leave, plus bank holidays
- Employee Assistance Programme, which gives you access to:

- Exclusive retail, restaurants, travel and accommodation discounts.
- 24/7 access to a mental health and wellbeing online centre.
- Legal support, financial resources and e-learning.
- Private dental and health scheme.
- Company bonus scheme (bi-annual, based on company performance).
- Company equity scheme (available after 1 year service).
- Company celebratory events (summer and winter).
- Company pension scheme.

Hiring process.

**Salary**: £21,850.00-£35,000.00 per year

**Benefits**:

- Casual dress
- Company car
- Company pension
- Free parking
- On-site parking

Supplemental pay types:

- Bonus scheme

**Experience**:

- sales: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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