Vehicle Service Advisor Apprenticeship

2 weeks ago

West Byfleet, United Kingdom Calex Automotive Recruitment Full time

**Position Overview**:
We are looking for a motivated individual to join Porsche Service Centre Brooklands as a Service Advisor Apprentice. This apprenticeship offers a unique opportunity to learn the ins and outs of customer service and vehicle maintenance coordination within the automotive industry. Under the guidance of experienced service advisors, the apprentice will gain valuable hands-on experience, develop essential skills, and become proficient in providing exceptional service to our customers. This role is ideal for individuals with a passion for automobiles, excellent communication skills, and a desire to learn and grow in a dynamic environment.

**Responsibilities**:

- Assist customers in scheduling service appointments, providing information on available services, and answering inquiries.
- Greet customers in a professional and courteous manner, ensuring a positive service experience.
- Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times.
- Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers.
- Coordinate with the parts department to ensure timely availability of required components for service appointments.
- Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections.
- Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions.
- Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately.
- Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers.
- Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness.

**Working Week**:
A standard workweek typically consists of 40 hours, scheduled from Monday to Friday, starting at 8:30 am and ending at 5:30 pm. Nevertheless, the specific working hours may vary depending on the requirements of individual Dealers.

Approximately 20% of your total work hours will be dedicated to 'off-the-job' training. This is a mixture of online classrooms and face-to-face learning at our academy in Slough.

**Your Development and Future Prospects**:
All of our Apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Slough.

Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules.

Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognized qualification in the motor industry. This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network. Upon successful completion of the program, you'll be well-equipped to advance and transition into new roles.

**Qualification**:
The Programme lasts for 12-14 months and you'll achieve a nationally recognised qualification: Level 2 Customer Service Practitioner.

**Salary**:
Our employers determine the level of pay our learners receive. All employers are required to pay, at least, The National Apprenticeship Wage.

**Entry requirements and** **qualifications**:

- Aged 16+
- Grade C/4 or above in Maths and English or equivalent.
- A strong interest in learning about the service and maintenance of petrol, diesel, hybrid, and electric vehicles.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Strong communication and interpersonal skills.
- Willingness to follow instructions and learn from experienced technicians.
- Basic computer skills for documentation and communication purposes.
- Working towards or in possession of a valid driver's license and clean driving record.

**Recruitment Process**:
**Job Types**: Full-time, Apprenticeship

Pay: £6.40 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

  • Junior Project Assistant Apprenticeship

    7 days ago

    West Bromwich, United Kingdom Apprenticeship Connect Full time

    **Junior Project Support Apprentice** **Apprenticeship**: Business Administrator Level 3 **Working hours**:8am - 4:30pm ~ Monday to Friday **Start date**: ASAP **Pay**: £13,500 P/A (Increasing to £14,000 after 6 months progression) **Requirements**: - Answering phone calls, - Supporting projects team, - Ordering, - Quotes, - Provide administrative...

  • Parts Advisor

    1 week ago

    West Byfleet, United Kingdom Clemence Rogers Recruitment Full time

    Parts Advisor Byfleet, Surrey. £27,000 - £31,000 - OTE c£37,000. Clemence Rogers Recruitment are recruiting for a Parts Advisor in Byfleet Surrey for a prestigious Dealership working 5 days a week averaging 08.00am to 18:00pm which equates to 45 hours per week. Working Alternate Saturdays 09.00am - 13.00pm on a rota. Main duties will be: We require an...

  • Service Advisor Motor Trade Job

    Found in: Talent UK 2A C2 - 5 days ago

    Byfleet, United Kingdom Andy Norman Associates Ltd Full time

    A great opportunity has arisen for an experienced Service Advisor at our clients Branded Main Franchised Dealership based in the Byfleet area. Previous experience as an Automotive Service Advisor is essential. You will manage the ‘Customers Journey’ throughout the day to the highest level. The OTE for this role is potentially in excess of £38,000...

  • Service Advisor Motor Trade Job

    Found in: Whatjobs ES C2 - 5 days ago

    Byfleet, United Kingdom Andy Norman Associates Ltd Full time

    A great opportunity has arisen for an experienced Service Advisor at our clients Branded Main Franchised Dealership based in the Byfleet area. Previous experience as an Automotive Service Advisor is essential. You will manage the ‘Customers Journey’ throughout the day to the highest level. The OTE for this role is potentially in excess of £38,000...

  • Service Advisor Motor Trade Job

    1 week ago

    Byfleet, United Kingdom Andy Norman Associates Ltd Full time

    A great opportunity has arisen for an experienced Service Advisor at our clients Branded Main Franchised Dealership based in the Byfleet area. Previous experience as an Automotive Service Advisor is essential. You will manage the ‘Customers Journey’ throughout the day to the highest level. The OTE for this role is potentially in excess of £38,000...

  • Customer Service Advisor

    2 days ago

    West Byfleet, United Kingdom Howells Solutions Full time

    **Repairs Planner/Customer Service Advisor - Social Housing Repairs & Maintenance Based in West Byfleet £25,000 - £26,000 per annum** Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find experienced, and proactive Repairs Planners / Customer...

  • Advisor Services Administrator

    7 days ago

    Crawley, West Sussex, United Kingdom Holt Automotive Recruitment Full time

    Automotive Service Advisor Job Title - Automotive Service Advisor Hours – Monday to Friday + 1 in 3 Saturday Mornings We are working with an established commercial vehicle workshop that are looking to add to their existing team with the addition of an Automotive Service Advisor. Automotive Service Advisor job role: The role will include answering...

  • Service Advisor

    1 week ago

    Solihull, West Midlands, United Kingdom Pembrook Resourcing Full time

    Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership. The ideal Service Advisor - * Previous experience in a service role is preferred. * A passion to deliver a high standard of customer service. * An organised individual who can deal with many...

  • Hgv Service Advisor

    1 week ago

    West Thurrock, United Kingdom Pembrook Resourcing Full time

    **HGV Service Advisor** **Pembrook Resourcing are currently seeking on behalf of their client a HGV service advisor to work in the aftersales department at their dealership.** **The ideal Service Advisor -** Previous experience in a service role is preferred. A passion to deliver a high standard of customer service. An organised individual who can deal with...

  • Service Advisor

    7 days ago

    Hassocks, West Sussex, United Kingdom Holt Recruitment Full time

    Rate: £19000 - £29000 per annum, Benefits: Part-time or Full-time Type: Permanent Service Advisor - Agricultural Dealership - Albourne Holt Automotive are working on behalf a main dealership in the Agricultural Sector. They have the requirements for an experienced Service Advisor/Administrator to join their successful service team. Previous...

  • Service Advisor Motor Trade Job

    4 days ago

    Byfleet, Surrey, United Kingdom Andy Norman Associates Ltd Full time

    A great opportunity has arisen for an experienced Service Advisor at our clients Branded Main Franchised Dealership based in the Byfleet area. Previous experience as an Automotive Service Advisor is essential. You will manage the 'Customers Journey' throughout the day to the highest level. The OTE for this role is potentially in excess of £38,000...

  • SHEQ Advisor

    1 week ago

    West Byfleet, United Kingdom M Group Services Ltd TA M Group Telecoms Division Full time

    Waldon Telecomoperates as a Wireless Telecommunication Infrastructure Services Companyand ispart of the Telecom Division of M Group Services. Due to continued growth, we are looking to take on aSHEQ Advisor.You are likely to work 2 days at home and 3 days visiting site orgoing into the West Byfleet, Surrey or Diseworth, Derby office.As the SHEQ Advisor, your...

  • Service Advisor

    1 week ago

    Wolverhampton, West Midlands, United Kingdom KPI People Full time

    Temporary Service Advisor - Wolverhampton - Salary - £14 - £15 per hour - Monday to Friday ONLY - Weekly Pay - Our client, a busy franchised car dealership, in Wolverhampton has the requirement for a Temporary Service Advisor to join their successful Aftersales team. Responsibilities As a Temporary Service Advisor your responsibilities will include: ...

  • Service Advisor

    2 weeks ago

    Gatwick Airport, West Sussex, United Kingdom Jago Consultants Full time

    Job Role – Motor Vehicle Service Advisor Job Location – Nr Crawley Salary – 30k OTE Service Advisor Duties include: Ensuring customers are aware of service and repair work required to their vehicles in a professional manner  Advise on estimated costs of repairs and work to be undertaken Sell additional products as appropriate to customers’...

  • Service Advisor

    1 week ago

    Bognor Regis, West Sussex, United Kingdom Silcom Recruitment Limited Full time

    The Role: Are you a seasoned automotive Service Advisor seeking a new career opportunity? Our client, a family-run main dealership are looking for an experienced Service Advisor to join their team based in Bognor Regis. Responsibilities & Requirements of a Service Advisor: Provide exceptional customer service by promptly addressing post-purchase...

  • Prestige Service Advisor

    2 days ago

    North West England, United Kingdom ACS Automotive Recruitment Consultancy Full time

    **Prestige Service Advisor** **£28k - £30k basic / £40k OTE** **North West London** **Permanent/Full Time** **Working Hours: Monday to Friday (8am - 6pm) / 1 in 5 Saturdays (9am - 1pm)** Our client, a franchised Motor Trade main dealer group in the North West London area, is searching for an experienced Service Advisor to join their busy team. If you...

  • Service Advisor

    7 days ago

    West Bridgford, United Kingdom Vertu Motors Full time

    **Vertu Volkswagen Nottingham South** Here at **Vertu Volkswagen Nottingham South**, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £30,000 basic salary plus...

  • Service Advisor

    7 days ago

    Yeovil, South West, United Kingdom Thrive Group Full time

    Thrive Group are delighted to be working with our company based in Yeovil, who a looking to recruit a Service Advisor join the team on a permanent basis.Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.What you will be doing:Working within a fast-paced friendly team and can be sure of receiving...

  • Service Advisor

    1 week ago

    Wolverhampton, West Midlands, United Kingdom Pendragon PLC Full time

    Service Advisor Stratstone Porsche Wolverhampton Competitive Salary with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services Can you bring a passion for incredible customer service to a new career as Service Advisor at...

  • Service Advisor

    1 week ago

    Trowbridge, Wiltshire, South West, United Kingdom Thrive Group Full time

    Thrive Group are delighted to be working with our company based in Trowbridge, who a looking to recruit a Service Advisor join the team on a permanent basis.Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.What you will be doing:Working within a fast-paced friendly team and can be sure of...