Client Care Associate

4 months ago

Leeds, United Kingdom LINNAEUS VETERINARY LIMITED Full time

**Location**:
52 Commercial Street, Morley, Leeds

Hours:
Part time

Practice:
Abbey House Veterinary Hospital Morley

**Your role and responsibilities**

We are looking for a Client Care Associate to join our team. The hours are 16.5 per week including working 1 in 4 Saturday and Sunday’s.

The roles involved answering the telephone, arranging appointments over the phone and in person, keeping accurate records. Welcoming clients and pets into the clinic. Being efficient, pleasant, and courteous to clients at all times. Ensuring a smooth client and pet flow from the waiting room to payment processing.

**Benefits**

5 weeks holiday + bank holidays + Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:

- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme

**About us**

Abbey House Veterinary Hospital is based in Morley, seven miles south of Leeds with great train and bus links into the city, as well as easy access to the beautiful Peak District and the city of York less than 1 hour away.

We are a high standard Primary Care and Referral Tier 3 Hospital & Training Practice (proudly Cat Friendly) with four satellite clinics. Our facilities are excellent (4 theatres, separate cat/dog/rabbit wards plus ICU, CT, oncology suite, visiting MRI, scopes including laparoscopy, operating microscope, dental suite with x-ray, high spec internal lab with lab tech) and we have an experienced and supportive nurse leadership team.

We are committed to individual career advancement and can support clinical skills development at all levels, as well as progression into leadership and clinical education roles. We have access to a huge bank of Linnaeus CPD including the AVA accredited anaesthesia, RECOVER, ECC and leadership development.

We are also a friendly, welcoming team who enjoy bringing fun into the workplace. Our Associate council organises regular events and we have made an exciting engagement action plan together. We are also dedicated to promoting a healthy work-life balance and are working on our wellbeing agenda, with two trained Mental Health First Aiders on-site. We are proud to be working towards our Investors in the environment bronze award.

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.

**Part of an amazing global family**

Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best - caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make **A BETTER WORLD FOR PETS**.

Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best - caring for pets.

Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.

Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.

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