Av Support Associate
3 months ago
One or more years of experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting or installing corporate AV systems
- Excellent troubleshooting, problem-solving and diagnosis skills with a general understanding of signal flow
- Excellent customer facing skills
- Excellent communication, interpersonal and presentation skills, both oral and written
- Proficient in English
- Strong prioritization and organizational skills with attention to detail
At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, and offer them an environment where they can relentlessly innovate for our customers. As a member of our IT Services Organization, you will have an opportunity to make a valuable contribution to that goal
The Audio-Visual (AV) Support Associate will be responsible for providing professional, effective and knowledgeable AV support to all customers utilizing AV/VC systems in Amazon. They will work closely with other internal teams, contractors and integrator to troubleshoot issues with these systems. They will have an understanding of the broad variety of AV standards deployed at Amazon and be capable of resolving straightforward issues. They will have the communication skills to guide both peers and non-technical Amazonians in rapidly implementing workarounds to unblock events.
The successful AV Support Associate will be customer focused and take ownership for the AV experience. They will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with day to day and ad-hoc customer requests. They will be committed, flexible and have demonstrated the ability to maintain high levels of productivity while working independently with mínimal supervision. They will demonstrate strong initiative and genuine curiosity.
Key job responsibilities
- On-site troubleshooting of AV systems, particularly complex integrated systems such as large conference rooms, training rooms, executive rooms and bespoke or legacy systems
- Ensure AV room functionality in conjunction with building operations team
- Working with internal teams, contractors and integrator through troubleshooting and repair procedures
- Communicating with manufacturers and vendors to arrange repair or replacement of faulty equipment and managing local inventory
- Working closely with partner teams including AV hardware deployment and AV Escalation to drive continuous improvement of the customer experience
- Maintaining communication with customers and stakeholders through ticket documentation
- Collaborating on technical documentation and SOPs, incorporating field learning and customer feedback
- Ability to move equipment between storage and event rooms
- Occasional out of hours work may be required
- Experience with network technology including video and audio over IP
- Knowledge of AV technologies such as Extron, Crestron, BiAmp, Cisco, Shure and Poly; control systems, DTP systems, matrix switchers, extenders and audio DSPs
- Willing to work in a fast paced global environment where travel might be required
-
Av Support Associate
3 months ago
London, United Kingdom Amazon UK Services Ltd. Full timeCommercial experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting or installing corporate AV systems - Excellent troubleshooting, problem-solving and diagnosis skills with a general understanding of signal flow - Excellent customer facing skills - Excellent communication, interpersonal and presentation...
-
AV Systems Support Engineer
2 weeks ago
London, Greater London, United Kingdom IN2-AV Recruitment Full timeExciting Career Opportunity We are seeking a skilled AV Systems Support Engineer to join our esteemed client, a leading specialist in audio-visual solutions. With a remarkable portfolio that extends across various sectors, our client is committed to developing robust and high-quality audio-visual environments that enhance communication and collaboration for...
-
AV Events Specialist
2 weeks ago
London, Greater London, United Kingdom IN2-AV Recruitment Full timePosition OverviewJoin IN2-AV Recruitment as a skilled AV Events Specialist within a prominent global audio-visual integration firm. This role is pivotal in managing a dynamic array of corporate events, ensuring top-notch quality and client satisfaction.Key ResponsibilitiesEvent Preparation: Engage in meticulous pre-event planning, assessing technical...
-
AV Associate Director
3 months ago
London, United Kingdom Zenith Full timeJob Description Are you ready to lead groundbreaking AV media activations for industry-leading clients like EFD (a leading film entertainment business), Three, and TikTok? Zenith and the Publicis Media Exchange (PMX), is seeking a dynamic AV Associate Director to drive our AV investment strategy to new heights. Why Us? At PMX, we're committed to...
-
Senior AV Pre-Sales Consultant
2 weeks ago
London, United Kingdom IN2-AV Recruitment: International AV Staffing Solutions Full timeCompany OverviewIN2-AV is representing a prominent AV Systems Integrator that is experiencing significant growth and is in need of a seasoned Lead AV Pre-Sales Consultant. This position is essential for managing an increasing workload and ensuring high-quality service delivery.Role OverviewThe successful candidate will be responsible for providing pre-sales...
-
Lead AV Systems Engineer
2 weeks ago
London, Greater London, United Kingdom IN2-AV Recruitment Full timeIN2-AV Recruitment is collaborating with a renowned audio-visual systems integrator to identify a proficient and driven Senior PAVA Field Engineer to operate within the London and Southern Counties regions. With a legacy of over 30 years in delivering top-tier AV solutions, our client has established enduring partnerships with esteemed clients in the...
-
AV Sales Manager
2 weeks ago
London, United Kingdom IN2-AV Recruitment: International AV Staffing Solutions Full timeOur client, a highly respected and rapidly expanding Audio Visual Systems Integrator, is seeking ambitious and talented individuals to join their team. With over 25 years of experience, they have established themselves as a leader in delivering innovative audio visual solutions to a diverse range of clients. As an Audio Visual Sales Manager, you will play...
-
AV Sales Manager
4 weeks ago
London, United Kingdom IN2-AV Recruitment: International AV Staffing Solutions Full timeOur client, a highly respected and rapidly expanding Audio Visual Systems Integrator, is seeking ambitious and talented individuals to join their team. With over 25 years of experience, they have established themselves as a leader in delivering innovative audio visual solutions to a diverse range of clients.As an Audio Visual Sales Manager, you will play a...
-
AV Sales Manager
4 weeks ago
London, United Kingdom IN2-AV Recruitment: International AV Staffing Solutions Full timeOur client, a highly respected and rapidly expanding Audio Visual Systems Integrator, is seeking ambitious and talented individuals to join their team. With over 25 years of experience, they have established themselves as a leader in delivering innovative audio visual solutions to a diverse range of clients.As an Audio Visual Sales Manager, you will play a...
-
AV Sales Manager
2 weeks ago
London, United Kingdom IN2-AV Recruitment: International AV Staffing Solutions Full timeOur client, a highly respected and rapidly expanding Audio Visual Systems Integrator, is seeking ambitious and talented individuals to join their team. With over 25 years of experience, they have established themselves as a leader in delivering innovative audio visual solutions to a diverse range of clients. As an Audio Visual Sales Manager, you will play...
-
AV Sales Manager
4 weeks ago
London,, UK, United Kingdom IN2-AV Recruitment: International AV Staffing Solutions Full timeOur client, a highly respected and rapidly expanding Audio Visual Systems Integrator, is seeking ambitious and talented individuals to join their team. With over 25 years of experience, they have established themselves as a leader in delivering innovative audio visual solutions to a diverse range of clients.As an Audio Visual Sales Manager, you will play a...
-
Lead AV Systems Engineer
2 weeks ago
London, Greater London, United Kingdom IN2-AV Recruitment Full timeIN2-AV Recruitment is collaborating with a renowned AV systems integrator to identify a proficient and driven Lead PAVA Field Engineer to operate within the London and Southern Counties regions. With over three decades of expertise in delivering top-tier AV solutions, our client has established enduring partnerships with esteemed clients in the Judicial and...
-
AV Lead Pre-Sales Consultant
3 weeks ago
London,, UK, United Kingdom IN2-AV Recruitment: International AV Staffing Solutions Full timeIN2-AV are working on behalf of a well-established AV Systems Integrator, who due to an ever-increasing workload are currently seeking an experienced Lead AV Pre-Sales Consultant with extensive design experience to join their growing team. This role would be coming in to provide pre-sales technical design for flagship clients, approving the department’s...
-
AV Lead Pre-Sales Consultant
2 weeks ago
London, United Kingdom IN2-AV Recruitment: International AV Staffing Solutions Full timeIN2-AV are working on behalf of a well-established AV Systems Integrator, who due to an ever-increasing workload are currently seeking an experienced Lead AV Pre-Sales Consultant with extensive design experience to join their growing team. This role would be coming in to provide pre-sales technical design for flagship clients, approving the department’s...
-
AV Lead Pre-Sales Consultant
2 weeks ago
London, United Kingdom IN2-AV Recruitment: International AV Staffing Solutions Full timeIN2-AV are working on behalf of a well-established AV Systems Integrator, who due to an ever-increasing workload are currently seeking an experienced Lead AV Pre-Sales Consultant with extensive design experience to join their growing team. This role would be coming in to provide pre-sales technical design for flagship clients, approving the department’s...
-
AV Lead Pre-Sales Consultant
3 weeks ago
London, United Kingdom IN2-AV Recruitment: International AV Staffing Solutions Full timeIN2-AV are working on behalf of a well-established AV Systems Integrator, who due to an ever-increasing workload are currently seeking an experienced Lead AV Pre-Sales Consultant with extensive design experience to join their growing team. This role would be coming in to provide pre-sales technical design for flagship clients, approving the department’s...
-
AV Lead Pre-Sales Consultant
2 weeks ago
London, United Kingdom IN2-AV Recruitment: International AV Staffing Solutions Full timeIN2-AV are working on behalf of a well-established AV Systems Integrator, who due to an ever-increasing workload are currently seeking an experienced Lead AV Pre-Sales Consultant with extensive design experience to join their growing team. This role would be coming in to provide pre-sales technical design for flagship clients, approving the department’s...
-
AV Sales Manager
2 weeks ago
London Area, United Kingdom IN2-AV Recruitment: International AV Staffing Solutions Full timeOur client, a highly respected and rapidly expanding Audio Visual Systems Integrator, is seeking ambitious and talented individuals to join their team. With over 25 years of experience, they have established themselves as a leader in delivering innovative audio visual solutions to a diverse range of clients.As an Audio Visual Sales Manager, you will play a...
-
AV Sales Manager
2 weeks ago
London Area, United Kingdom IN2-AV Recruitment: International AV Staffing Solutions Full timeOur client, a highly respected and rapidly expanding Audio Visual Systems Integrator, is seeking ambitious and talented individuals to join their team. With over 25 years of experience, they have established themselves as a leader in delivering innovative audio visual solutions to a diverse range of clients. As an Audio Visual Sales Manager, you will play a...
-
AV Sales Manager
2 weeks ago
London Area, United Kingdom IN2-AV Recruitment: International AV Staffing Solutions Full timeOur client, a highly respected and rapidly expanding Audio Visual Systems Integrator, is seeking ambitious and talented individuals to join their team. With over 25 years of experience, they have established themselves as a leader in delivering innovative audio visual solutions to a diverse range of clients.As an Audio Visual Sales Manager, you will play a...