Guest Services Team Leader
6 months ago
**Company Description**
Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging
Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
We are currently recruiting for a Reception Team Leader to oversee our Guest Services team in the Glasgow offices of a client in the financial services industry
The role of the Guest Services Team Leader is to effectively oversee a small team of Guest Services Hosts based at the firms Glasgow offices.
You will be the first point of contact for all team members and will use your excellent coaching skills to create and cultivate a culture of excellence, ensuring the delivery of world class customer service
The role is hands on, with the Team Leader being involved in all aspects of the reception and facilities services that our team provides including desk and meeting room bookings and locker allocation and maintenance. Therefore, it is essential to have an open minded, adaptable, and flexible approach, in an ever changing and evolving business.
Shifts: 40 hours per week, shifts between 7:30am and 6pm, Mon-Fri
**Salary**: £29,000
**Qualifications**
Experience of setting up and using Audio Visual and IT equipment for meetings and video calls is desirable.
**Additional Information**
What's in it for you?
- Competitive holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour confidential helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
-
Guest Services Team Leader
6 months ago
Glasgow, United Kingdom Portico Full time**Company Description** Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...
-
Guest Services Team Leader
6 months ago
Glasgow, United Kingdom Portico Corporate Reception Management Full time**Company Description** Portico is defined by our unique culture - One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...
-
Team Leader
6 days ago
Glasgow, United Kingdom Accorhotel Full timeTeam Leader Responsible for ensuring seamless operations across all different departments within the aparthotel. Team management conduct regular team briefings and onthejob training. Manage guest inquiries requests and concerns promptly ensuring guest satisfaction focusing on customer service. Ensure accurate billing daily financial reconciliations and...
-
Team Leader
7 days ago
Glasgow, United Kingdom AccorHotel Full timeTeam Leader Responsible for ensuring seamless operations across all different departments within the aparthotel. Team management conduct regular team briefings and onthejob training. Manage guest inquiries requests and concerns promptly ensuring guest satisfaction focusing on customer service. Ensure accurate billing daily financial reconciliations and...
-
Team Leader
2 weeks ago
Glasgow, United Kingdom AccorHotel Full timeTeam LeaderResponsible for ensuring seamless operations across all different departments within the aparthotel. Team management conduct regular team briefings and onthejob training.Manage guest inquiries requests and concerns promptly ensuring guest satisfaction focusing on customer service.Ensure accurate billing daily financial reconciliations and...
-
Team Leader
6 months ago
Glasgow, United Kingdom Atlas Hotels Full time**Hours**: 40** hours across 5 days per week** **Salary**:£11.87 per hour** **Atlas Hotels** is hiring a **Team Leader** right now at the **Holiday Inn Express Glasgow - Theatreland.** Have you got previous experience of leading a team in a customer service environment? Great! It doesn’t need to be in hotels - if you join our friendly, enthusiastic and...
-
Reception Team Leader
6 months ago
Glasgow, United Kingdom Portico Full time**Company Description** Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...
-
Reception and Hospitality Assistant
7 months ago
Glasgow, United Kingdom Rapport Guest Services Full timeJob Introduction **We are looking for a Receptionist and Hospitality Assistant to join Rapport and be part of one of our innovative and creative Front of House teams at one of our most prestigious client sites in Glasgow.** This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building....
-
Guest Services Representative
6 days ago
Glasgow, Glasgow City, United Kingdom Courtyard by Marriott Glasgow SEC Full timeAbout the RoleAs a Guest Services Representative, you will play a critical role in providing top-notch customer service to our guests. Your primary responsibilities will include managing hotel reservations, handling guest requests, and maintaining accurate records. If you have a passion for hospitality and enjoy working in a fast-paced environment, this...
-
Corporate Receptionist
7 months ago
Glasgow, United Kingdom Rapport Guest Services Full timeJob Introduction We are looking for a brilliant Receptionist to join our team based in Glasgow. Our client is a multinational professional services network, and one of the Big Four accounting organizations. This is an amazing opportunity for a talented individual to join this small team and build excellent relationship working alongside our client **Main...
-
Guest Services Manager
4 weeks ago
Glasgow, United Kingdom Kimpton Blythswood Square Full timeWe are looking for a Guest Services Manager to join us at Kimpton Blythswood Square Hotel and embrace your unique, best self to provide our guests with heartfelt human connections At Kimpton Blythswood Square Hotel we want to deliver a ridiculously personal service to all our guests, whether they are relaxing in our Spa or enjoying sustainably sourced...
-
Guest Services Coordinator
4 weeks ago
Glasgow, Glasgow City, United Kingdom Kimpton Blythswood Square Full timeKey ResponsibilitiesProvide exceptional customer service to guests, ensuring their needs are met and exceeded.Collaborate with hotel staff to ensure seamless guest experiences.Manage guest feedback and concerns, taking proactive steps to resolve issues.
-
Guest Services Host
6 months ago
Glasgow, United Kingdom Portico Full time**Company Description** Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...
-
Guest Services Host
6 months ago
Glasgow, United Kingdom Portico Full time**Company Description** Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...
-
Guest Service Assistant
4 weeks ago
Glasgow, United Kingdom Ibis Styles Glasgow George Square Full timeJOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first.Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!We are passionate about the industry...
-
Dedicated Cover Ambassador
6 months ago
Glasgow, United Kingdom Rapport Guest Services Full timeJob Introduction **We are recruiting for Dedicated Cover Ambassador to join our Rapport team to cover predominantly offices in Edinburgh, Glasgow, and Aberdeen for our prestigious client, but also might be required to cover other offices across the contract. Your base office will be Edinburgh.** The client is one of the Big Four Accountancy firms in the...
-
Guest Service Assistant
4 weeks ago
Glasgow, United Kingdom Ibis Styles Glasgow George Square Full timeJOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the...
-
Guest Experience Team Member
4 weeks ago
Glasgow, Glasgow City, United Kingdom WGC Ltd. Full timeRole Summary:As a Room Attendant at WGC Ltd., you will play a crucial role in maintaining the highest standards of cleanliness and guest satisfaction. This is an excellent opportunity to develop your housekeeping skills and contribute to the success of our hotel services company.About the Job:We are seeking a motivated individual to join our housekeeping...
-
Corporate Receptionist
7 months ago
Glasgow, United Kingdom Rapport Guest Services Full timeJob Introduction **We are looking for a friendly and professional Corporate Receptionist to join our growing team and be the first point of contact for visitors and staff at one of our Rapport client’s offices in Glasgow. You will play a vital role in creating a positive first impression and ensuring the smooth day-to-day operations of the front office....
-
Receptionist/guest Service Agent
6 months ago
Glasgow, United Kingdom Sandman Hotel Group Full timeJoin our team and enjoy the many benefits of working for Sandman Hotel Group, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you. We now have an...