Transactional Services Officer

3 weeks ago

Coventry, United Kingdom Children and Family Court Advisory and Support Service Full time

**Details**:
**Reference number**:

- 292913**Salary**:

- £20,899 - £22,899**Job grade**:

- Administrative Assistant**Contract type**:

- Fixed Term**Length of employment**:

- until 31st August 2023**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- CoventryAbout the job

**Job summary**:
We are recruiting for the role of **Transactional Serices Officer **in our Post Exceptions Team covering the **Coventry**.**

**We are currently recruiting for a fixed term position until the 31st August 2023.**

We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures.

This role is part of a team based from our office** **in the** National Business Centre in Coventry**, **with a mix of working from home and in the office, you will need to be able to travel into the office on certain days.

We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.

**Job description**:
**Let us tell you a bit more about the role**

As an Transactional Services Officer you will provide a strong supportive backbone to the organisation by the delivery of highly effective and efficient transactional services which facilitates innovation and expertly transforms a range of inputs into high quality outputs to equip front-line staff with the resources to champion the best interests of children involved in family proceedings.

Joining our Post Exceptions Team, you will help to support the smooth running of our services including some of the below tasks:

- Answering any queries regarding post received or how it has been handled - queries can vary from the call centre, any Cafcass staff, the courts, LA and police authorities
- Validating documents and uploading them to the correct case files and to alert the correct team for them to action
- Reviewing court orders for closed cases, checking if work for Cafcass is required
- Processing any returned post received back from the address or royal mail, and investigating why the post has been returned, alerting the appropriate people

**Person specification**:
**and what we’re looking for.**
- Able to plan and complete work to agreed timescales, prioritising appropriately
- Resilient and able to adapt to a changing environment
- Excellent attention to detail
- Good written and verbal communication skills
- Comprehensive knowledge of Microsoft packages
- The ability to work independently and contribute to the team effectively

**Next steps / timelines**

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:
Closing date:

4th June 2023

Final Interview:
13th June 2023

We understand that starting a new role is a big decision, and you may require further information before applying. You can find out more about the role in the Job Description and there is a wealth of information about Cafcass on our Cafcass Careers page.

If you wish to speak with a member of the team for more specific information you can contact our HR Resourcing team, providing your contact information and best times / methods to get hold of you.

Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Medical**:
**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements (opens in a new window)**Working for the Civil Service**:

- The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
- We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).-
- Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.**Contact point for applicants**:
Job contact:

- Name:
- Carolyn Knapp
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