Team Leader Customer Service

2 weeks ago


Swansea, United Kingdom The Consumer Helpline Full time

We are hiring **Team Leaders** for our hugely successful Paying Too Much campaign

£2800 per year (£400 PW paid fortnightly)

Attendance bonus and monthly KPI bonuses in addition to this.

Due to recruitment and growth, we’ve got the brilliant news that there are further opportunities on our inbound Travel Insurance campaign Paying Too Much. Paying Too Much are a price comparison site offering multiple travel insurance options targeted at those with medical conditions, primarily in the 50-80 age range.

You will be dealing with customers calling you for a quote for travel insurance, you get to talk to them about their holidays There are some tricky medical elements, and it’s FCA regulated, so Quality is a huge focus for us.

The **Team Leader** will have full control over a team of 10-15 agents. You will drive their performance in both Sales and Quality. There is a strong element of reporting involved, so you’ll need to be comfortable with Microsoft Office. In the first 3 months, roughly half of the team will be new due to growth, this means that they’ll need a lot of coaching and development.

**Things to consider?** Paying Too Much work on shifts, including 8pm finishes and some weekend work. The successful applicants will undergo a credit check, looking for CCJs and Bankruptcies. The expectations that come with team management include strong commitment and professionalism, and accountability for performance and staff retention.

**Why is it good?** Managing is interesting, varied and gives you much more insight in to how campaigns are run. You get to have a real impact on people and there’s a huge sense of reward in seeing someone improve and succeed because of what you’ve done.

**Job Types**: Full-time, Permanent

**Salary**: £20,800.00 per year

**Benefits**:

- Company pension
- Referral programme

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Swansea: reliably commute or plan to relocate before starting work (required)

Work Location: One location



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