Business Analyst Process Improvement

2 weeks ago


London, United Kingdom Harrison Holgate Full time

A highly innovative and pioneering Lloyd's and Global Market Insurance business is currently recruiting a brand new role into their London Operations function
The role holder will be responsible for leading and delivering process management improvement activities/initiatives across multiple internal and inter-company functions/teams and programmes of work.
The Operational Process Analyst will be responsible for continually identifying, evaluating and implementing process improvements.
Reporting to and supporting the Operational Process Manager the focus of the role will be on:

- Continual improvement and support of the wider organisation to develop and maintain processes and procedures, ensuring that they remain fit for purpose, adapting, as required, to business, regulatory, and industry change.
- Support an atmosphere of continuous improvement and strong team dynamics - contributing to an environment where all team members feel safe to experiment and iterate to solve new and evolving challenges.
**Main Duties and Responsibilities**:

- Provide comprehensive process documentation and guidance to process users including, but not limited to:

- Process maps levels 2-4 (as-is, to-be & future state)
- Process Catalogue
- SIPOC diagrams
- RACI matrices
- Process owner definition & identification
- System touchpoints
- Controls
- Policies and procedures
- Support all teams in identifying potential process gaps and work with them to rectify these gaps and align to existing operational priorities.
- Review existing procedures and controls, identify gaps, create action plans to close gaps and oversee implementation and embedding of improvements
- Support the design of target operating model blueprints and the strategies for implementation of those processes.
**Education, Qualifications, Knowledge, Skills and Experience**:

- An individual with a strong operational background, experience in delivering operational change and improvement but with sufficient technical knowledge to be able to provide credible leadership with technical teams when needed.
- An individual who is adaptable and resilient and has the ability to work in a fast-paced start-up environment.
- Proven ability to build strong working relationships with business stakeholders and technology enablers, enabling collaboration and effective team dynamics.
- Extensive experience in the Lloyd's market of managing process improvements as a high performing Process Analyst, ideally with experience working in a transformation programme
- Demonstrable experience in effective communication with internal stakeholders in the business, understanding and translating their ways of working.
- Strong interpersonal skills including mentoring, coaching, collaboration and team building.
- Strong analytical, planning and organisational skills and the ability to manage competing demands across multiple projects.
- Excellent oral and written communication skills with experience of interacting at all levels of the business and the ability to describe complex issues simply.



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