Community Project Manager

2 weeks ago

Atherstone, United Kingdom Trust In Soda Full time

**Community Project Manager - Hiring ASAP**
**Location: Remote working with 2 monthly office visits to Twycross**
**Duration: 18 months initial contract with a view to extend**
**Daily Rate: £233 per day PAYE**
**Summary**
Our client is looking for a Community Programme Manager, specialising in discursive channel management, reporting and programme management to join the in-house Community team. Do you love getting involved in game discussion? Are you keen to gather player feedbackand watch it make a real difference to game development? Do you think you could be a connection for a major AAA studio, and build out programmes that add valuable depth to that connection? If so, we may have a place for you
**Responsibilities**
- Work closely with the Senior Community Manager to manage both day-to-day priorities and overall discursive channel strategy.
- Being an active and approachable presence in the official game discursive channels (owned and third-party forums, Discord, Reddit), working with different teams within the studio to ensure our audience is always kept informed, engaged and supported.
- Owning the management of the Insider Programme, including the editorialising and surfacing of release notes, forum feedback threads and organisation of additional playtests as required.
- Running the day-to-day game Steam community engagement strategy, including ownership of News & Announcements and the Community Hub.
- Listening to our community's feedback on our in-game content and features, collating that feedback and packaging it back to the development teams in a clear and digestible format.
- Working with key stakeholders like User Research and Player Insights to deliver this feedback with context regarding in-game behaviours and actions.
- Working with the wider Community and Communications and Live Ops teams on seamlessly delivering retail releases, including release messaging and release note support when required.
- Managing and maintaining strong relationships with volunteer community moderators to keep our discursive spaces organised, welcoming and a great place for fans to discuss our products.
- Inviting feedback from the community through social channels and forum content, and co-ordinating with internal teams to ensure we're soliciting feedback around the right focuses.
- Using listening tools to keep a finger on the pulse of the chatter and sentiment around our products, showing proactivity in identifying emerging issues and recognising channel/programme opportunities where they arise.
- Curate and collate user-generated content, sharing the most compelling player stories or assets with the wider team Community team for spotlighting.

**Key Skills**
- An in-depth understanding of how the game development process works.
- Excellent written communication skills.
- Intimate familiarity with a range of discursive channels, including their moderation, analytical and platform management toolsets.
- Proven experience owning projects from incubation to execution.
- Experience with CMS publishing tools.
- Experience with video and image editing a plus.
- Basic HTML proficiency a plus.
- Strong passion for games and gaming culture.
- Well-organised, and effective at working against a plan to deliver incremental results.
- Self-motivated and good at prioritising and managing personal workloads.
- Seeks new opportunities to continuously improve and optimise studio output.

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