Chalet Concierge Specialist

The role is to act as the client's pre-departure point of contact and ensure that the organisation is providing an efficient and professional service that meets/ exceeds the expectations and needs of clients. To effectively manage suppliers to ensure they are providing an excellent service to clients.

**Responsibilities**:

- Working as your client's pre-departure concierge, you will look after them from the moment they book their chalet, discussing their needs and organising the best options for them, whilst building a valuable rapport in conjunction with the chalet operator.
- Following a handover from the Salesperson, assessing your client's needs and the way to approach their booking, effectively managing their expectations, providing support and guidance with their bookings, and generally offering the most helpful concierge service out there.
- Ensuring that all requests are recorded on the system, requests are handled, and you are available to assist the client even once they have been handed over to the resort contact. Information about the final planning of the stay discussed with the operator should also be requested and recorded.
- Working as your client's pre-departure concierge, you will look after them from the moment they book their accommodation, discussing their needs and organising the best options for them, whilst building a valuable rapport in conjunction with the operator. Prior to client's departure, ensure there is dialogue with the client and salesperson to make sure that the client is satisfied they are prepared for their stay.
- Assist the salesperson in any on-trip communication matters and post-trip engagement.
- Responsible for obtaining correct invoices from our suppliers, generating the relevant booking paperwork for your client and discussing payment options with them at time of booking.

**Requirements**:

- Previous experience in a similar role is preferable.
- Ideally you should have worked a ski season in a European resort or have good knowledge of the ski industry and how chalets operate.
- You must have the ability to build strong working relationships and have a friendly, approachable and professional manner.
- You must have impeccable communication skills with a willingness to go that extra mile.
- You need to have exceptional organisational skills and attention to detail.
- You must work well in a team environment with a hard-working and flexible approach.

**Benefits**:

- Work within a team which has a proven track record year on year to exceed targets
- Opportunity to make the role your own
- Regular FAM trips to some of the most opulent ski properties in the world
- Strong opportunity for career progression and development
- Be part of a close-knit team
- Company pension scheme.

Butler Rose is committed to equality in the workplace and is an equal opportunity employer.

Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.