Senior Claims Handler/claims Handler

2 weeks ago


Nottingham, United Kingdom Acumen Claims Ltd Full time

**Experience**

Are you an experienced claim handler/customer service advisors want and looking for a change?

Are you able to multi task and enjoy working with the general public? Do you want to be noticed and be part of a small growing team, where you are able to contribute dirctly to a business as it grows?

Do you have experience of helping customers who have suffered damage and working to client service levels?

Full training will be provided and we are looking to recruit either experienced claim handlers or people with a positive 'can do' attitude that we can train into the role.

If you are interested in joining then we would like to talk to you

**Main Job Responsibilities / Functions**:
1) Create new claims received on our claims management system, make initial contact calls to th customer to understand their needs and direct the customer thorugh the next steps of the reapir and validation process. Book surveyor visits and update the necessary information for all parties, whether surveyors or contractors.

3) Provide management information and reporting for Clients and Company.

4) Log Complaints, manage and monitor resolution following Client Processes.

5) Book appointments between company personnel and clients/building occupants/contractors, e.g. book survey appointments.

6) Obtain in a timely manner, authorizations, mandates, excess payments, material selections, skip permits, etc. for their work packages

7) Arrange agreed start dates and finish dates from our repair partners, ensuring all parties to the claim are updated

9) Manage both the customer and client through the repair process (liaise with our repair partner contractors to make sure, we are fully aware of when trades are going to be on and off site and keep the Policyholders updated throughout the life-cycle of claim)

10) Ensure purchase orders are raised and match the current approved scope of works.

11) Answer Phones, Other tasks as requested by company management

**Qualifications / Experience Requirements**

Cert CII or similar insurance certification

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Gym membership
- On-site parking
- Sick pay
- Wellness programme
- Work from home

Schedule:

- 8 hour shift

**Experience**:

- Claims handling: 2 years (preferred)

Work Location: Hybrid remote in Nottingham, NG15 0DT



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