Customer Service Executive, Pharmaceutical

5 days ago

Reigate, United Kingdom Rettenmaier UK Ltd Full time

If you are an inspirational Customer Service Executive with an eye for detail, natural customer rapport, excellent organisation skills and enjoy working as part of a busy team, then read on...

**About Us**:
We have a unique UK office based in Reigate based in a Victorian house with private parking, within 5 minutes walking distance to town. The UK team is small and has a supportive family environment. We have great benefits such as enhanced holiday, an annual bonus scheme (Company performance), enhanced employer pension contributions, as well as regular social events, summer parties and team building events.

We are recruiting for two Customer Service Executives to be based in our Reigate office, reporting into the Office Manager.

**In the role you will**:

- be the first point of contact for general customer enquiries.
- be responsible for order processing for pharmaceutical and cosmetic customers in the UK and Ireland. This includes entry on to internal SAP systems, logístical organisation, invoicing and liaising with suppliers and customers regarding all delivery issues and special requests.
- provide administrative support for the Sales Managers through the provision of sales figures, analysis of customer delivery patterns and uploading of customer files.
- monitor stock levels in line with customer requirements and reconcile stocks in the UK warehouse on a monthly basis, ensuring adequate levels of stock are ordered without incurring unnecessary storage charges.
- liaise with relevant Departments to ensure non-conformance and damages are assessed and logged appropriately.
- be dealing with a high volume of quality issues, with often lengthy wait times. These must be handled diligently and methodically until close of procedure.
- be responsible for collating and fulfilling customer requests for samples and ensuring sample stocks are adequate to meet these requirements.
- ensure that the internal SAP system is kept up to date in terms of customer details and prices.
- provide holiday and phone cover cross all customer service business units.
- work alongside the office team in maintaining and updating all records regarding Good Manufacturing Practice (GMP) standards.

**To be successful, you will need**:

- 5 years’ experience in a customer services role.
- Excellent problem-solving skills.
- Ability to stay calm under pressure.
- A flexible and hands on approach.
- A polite and professional manner when dealing with customers and suppliers alike.
- An ability to communicate clearly and concisely.
- Excellent organisational skills.
- Knowledge of SAP preferable but not essential.
- Excellent working knowledge of MS Office (Word/Excel)

**What we will offer**:

- Salary range of £28,000 - £32,000
- 36 days holiday per year (including bank holidays)
- Excellent bonus scheme
- Company pension
- Private healthcare

We look forward to working with you

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