Digital Desk Staff

1 month ago

RossonWye, United Kingdom Warwickshire Police Full time

Role type- Police Staff- Contract Type- Permanent- Department- Protective Services- Location- Stuart Ross House- Is this a Politically Restricted role?- No- Grade/scale- OFFSCALE- Grade/scale- £23,100 to £25,353- Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.
- This/These post(s) attract allowances- Weekend Working Allowance- Weekend Working Allowance- 12.5- Shift Pattern- New Digital Desk shift pattern.ods - 4KB
- Hours per week- 18.5- Closing date
- 07/03/2023, 12:00
- Job description**Digital Desk Staff**

**Stuart Ross House - Warwick**

**Permanent Contract**

**Part time 18.5 hours**

**Salary **£23,100 to £25,353 per annum pro rata**

**The closing date for this post is 12 noon on 7th March 2023.**

**Those currently eligible on the redeployment register will be given prior consideration.**

The main purpose of the role is to receive, record and assess digital requests for policing services and provide resolution where appropriate, meeting organisational and national service level requirements.

**Main Responsibilities**:
To receive and record, as appropriate, requests for service and maintain accurate contact / incident records on Force systems.
To make an initial assessment of the threat, risk, harm and vulnerability (THRIVE) of service requests received via digital platforms, to grade in accordance with force guidelines / national standards utilising intelligence and information and find a suitable resolution route at the first point of contact in order to support force crime management objectives.
To assess information in order to identify vulnerability and risk within reports from the public and/or partners to determine requirement for officers to be deployed.
To call victims and informants to obtain further details, where required.
To ensure Customer Service Standards are applied to the victims of crime in accordance with Victims Charter.
To complete crime reports on ATHENA in full where there are no further lines of enquiry or partial completion when further investigation is required
To provide support including taking telephone calls and liaising with other departments/teams.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.
To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required

**Knowledge**:
5 A-C grade GCSE’s (or equivalent) including English Language.

Level 3 or equivalent Customer Services qualification

**Experience**:
Have experience of dealing with a range of service requests
Demonstrate flexibility to work as part of a wider team
Have experience of working in a pressured environment, prioritising a high and varied workload
Have experience of dealing with difficult conversations and challenging situations
Working as part of a team in a contact centre environment

**Key Skills**:
Good data input skills and interrogation
Competent in the use of IT, including Microsoft packages
Proven customer service skills
Proven ability to communicate both orally and in written form with a wide range of people
Proven ability to gather and collate information using questioning techniques and create and maintain accurate record.

**Special Conditions**

Shift working including unsociable hours, weekends and public holidays.
The duties of this role may involve exposure to disturbing / unpleasant images or tasks
The post holder will be required to wear the uniform provided

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.

You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.

We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include; Job Share.

**Why work for Warwickshire Police?**

Warwickshire Police has gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population.
If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people’s lives, variety and the chance to broaden your experience, then Warwickshire Police is the force for you.

**Equality, diversity and inclusion**

Warwickshire Police are committed to equality, diversity and inclusion.
We are working hard to increase diversity and inclusion within the Constabulary, where communities are under-represented, including those from Black, Asian and Minority Ethnic (BAME) communities, people of all ages, abilities, faiths, religions and gender, LGBT communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serv

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