Italian Customer Service Representative/translator
6 months ago
**About us**
Our primary focus in online retail. Our online activity now makes up 95% of our annual sales. We ship thousands of single order parcels, of global brands, every day from our warehouses to customers all over the world.
We now supply high quality products, ranging from clothing, shoes and bags to homeware, pet products, giftware and much more
Based in Leicester UK, we supply countries all over the world.
**So what does our Customer Services team do?**
Our Customer Services team are dedicated problem solvers who work with our customers to resolve any queries they might have. The main focus of this role is to help and advise customers who have questions about their orders and actively participate in the management of marketplace accounts and operations.
**So what are we looking for?**
This is a hybrid role with two days per week in our office in Leicester (Tuesday and Thursday). You will be passionate about customer service with a desire to help and support all of our customers on every message they send. You must be able to work to process flows and perform under set KPIs.
- Fluent in written and spoken **Italian and English**:
- Competent IT user with considerable experience of using different systems and platforms in a professional setting
- Have a positive approach and demonstrate setting exceptional standards
- Problem solver who is results oriented with the ability to build credibility
- Able to use initiative
- Previous experience in a customer service role preferred
- Previous experience of marketplaces (Amazon, eBay, etc) is desirable but not essential
**Job Types**: Full-time, Permanent
**Salary**: £22,308.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Performance bonus
Application question(s):
- Are you fluent in speaking and writing Italian
Work authorisation:
- United Kingdom (required)
Ability to Commute:
- Leicester (required)
Work Location: Hybrid remote in Leicester
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