Customer Relations Handler
3 weeks ago
Overview:
The Customer Relations Consultants provide an excellent claims service through the resolution of any reportable complaints, including those addressed to the Chief Executive, Lloyds the FOS or any other relevant regulatory body. To negotiate the settlement of claims in an efficient, fair and economical manner in accordance with the policy wordings. Effecting a speedy recovery of the underwriters outlay.
They also advise complaint handlers in the operational areas on handling strategies, regulations and requirements. Dealing with referrals through effective coaching, development and feedback.
This role is offered on a 6-month secondment.
**You will be**:
- Actively handling complaints in an effective manner within timescales in accordance with the complaint handling procedures
- Checking all new complaints on a daily basis, ensuring these are distributed to the team and that they are handled within company policy to achieve validation, investigation and negotiation in accordance with level of expertise/authority and responsibility of staff
- Supporting and ensuring compliance with Lloyds and FCA regulations
- Promoting a culture of communication and staff involvement.
- Investigating the underlying cause of complaints and trends, making recommendations for improvements to systems and/or training requirements.
**We would like to hear from you if you**:
- Are aware of and act upon all Compliance matters, eg Disability Discrimination, Data Protection, Proceeds of Crime, Risk etc
- Ensure that TCF is a part of the organisations culture and behaviours and consistently works to promote this.
- Represent the correct values and culture of the group.
- Support Health and Safety through highlighting issues.
- Engage in own self development.
- Provide relevant MI to managers at all levels and present findings where appropriate.
**What you'll get in return**
- Training and Support
- Flexible employee benefits including a range of discounts from retailers
- Bonus opportunities
- Annual salary review
- Opportunities to progress your career with ERS
-
Customer Relations Consultant
1 week ago
Swansea, United Kingdom Zest Recruitment and Consultancy LLP Full timeZest Recruitment and Legal Consultancy have an exciting opportunity for a Customer Relations Consultant to join a leading Insurance business based in Swansea (on site parking). The business operates on a hybrid working pattern of 3 days in the office 2 days working from home. The Customer Relations Consultant provides an excellent claims service through the...
-
Customer Relations Consultant
1 week ago
Swansea, United Kingdom Zest Recruitment and Consultancy LLP Full timeZest Recruitment and Legal Consultancy have an exciting opportunity for a Customer Relations Consultant to join a leading Insurance business based in Swansea (on site parking). The business operates on a hybrid working pattern of 3 days in the office 2 days working from home.The Customer Relations Consultant provides an excellent claims service through the...
-
Customer Relations Consultant
6 days ago
Swansea, United Kingdom Zest Recruitment and Consultancy LLP Full timeZest Recruitment and Legal Consultancy have an exciting opportunity for a Customer Relations Consultant to join a leading Insurance business based in Swansea (on site parking). The business operates on a hybrid working pattern of 3 days in the office 2 days working from home. The Customer Relations Consultant provides an excellent claims service through the...
-
Customer Relations Consultant
4 weeks ago
Swansea, United Kingdom ERS Full timeOverview The Customer Relations Consultants provide an excellent claims service through the resolution of any reportable complaints, including those addressed to the Chief Executive, Lloyds the FOS or any other relevant regulatory body. To negotiate the settlement of claims in an efficient, fair and economical manner in accordance with the policy...
-
Customer Contact Advisor
4 weeks ago
Swansea, United Kingdom Swansea Council Full time£24,294 - £25,119 per year. We are looking to recruit 2 full time call handlers to our busy Environment Telephone Contact Centre who will be dealing mainly with waste management enquiries from members of the public, and arranging delivery of appropriate services. **Post title**: Customer Contact Advisor (Telephony) **Post number**: CS.0699-V1 **Salary**:...
-
Customer Relations Consultant
4 weeks ago
Swansea, United Kingdom Massenhove Recruitment Ltd Full time**Customer Consultant** **Qualifications**: **High School Diploma or equivalent required** - Previous customer service experience in a retail setting required - Must be able to work independently and meet deadlines - Must be able to communicate effectively with customers and other employees - Must be able to pass a criminal background check - Must be able...
-
Door to Door Sales
19 hours ago
Swansea, United Kingdom Disrepair Team Full timeJob Summary: We're on the lookout for a proactive and empathetic individual to join our team as a Case Handler, specializing in door canvassing. In this role, you'll play a vital part in assisting council and housing association tenants with issues like damp, mould, leaks, and other outstanding repairs. It's an enriching opportunity for someone with strong...
-
Customer Support Officers
3 days ago
Swansea, United Kingdom UK Civil Service Full timeJob summaryIt's an exciting time to join us, as HM Land Registry (HMLR) is committed to becoming the world�s leading land registry for speed, simplicity, and an open approach to data, and aiming to achieve comprehensive registration by 2030.HM Land Registry (HMLR) are looking for great candidates to join them as Customer Support Officers in teams in...
-
Maintenance Technician
1 week ago
Swansea, City and County of Swansea, United Kingdom Marriott Full timeJob Number Job Category Engineering & FacilitiesLocation Delta Hotels Swansea, Maritime Quarter, Swansea, Wales, United KingdomSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYRespond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive...
-
Maintenance Technician
1 week ago
Swansea, United Kingdom Marriott Full timeJob Number 24081221 Job Category Engineering & Facilities Location Delta Hotels Swansea, Maritime Quarter, Swansea, Wales, United Kingdom Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Respond and attend to guest repair requests. Communicate with guests/customers to resolve...
-
Maintenance Technician
5 days ago
Swansea, United Kingdom Marriott International Part timeJob Number 24081221Job Category Engineering & FacilitiesLocation Delta Hotels Swansea, Maritime Quarter, Swansea, Wales, United Kingdom VIEW ON MAP Schedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform...
-
Maintenance Technician
5 days ago
Swansea, City and County of Swansea, United Kingdom Marriott International Full timeJob Number Job Category Engineering & FacilitiesLocation Delta Hotels Swansea, Maritime Quarter, Swansea, Wales, United Kingdom VIEW ON MAP Schedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYRespond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform...
-
Sales Ledger Clerk
7 days ago
Swansea, United Kingdom Page Personnel Full timeImmediate Start - Competitive Hourly Rate - Temp-to-perm Position **About Our Client**: The key responsibilities of the Sales Ledger role include but are not limited to: - Record and maintain accurate sales transactions - Create purchase orders - Process customer payments and maintain records of outstanding balances - Follow up with customers regarding...
-
Sales Administrator
7 days ago
Swansea, United Kingdom Acorn Recruitment Limited Full timeJob Role: Sales Administrator **Salary**: £22,000 - £28,000 per annum Location: Swansea - hybrid Our client is seeking a meticulous and adaptable Sales Administrator to work alongside the Senior Business Manager in managing the public sector accounts within their company. Managing the delivery of quotations, receiving and processing purchase orders,...
-
Sales Administrator
4 weeks ago
Swansea, United Kingdom Acorn Recruitment Limited Full timeJob Role: Sales Administrator **Salary**: £22,000 - £28,000 Location: Swansea - hybrid Our client is seeking a meticulous and adaptable sales administrator to work alongside the Senior Business Manager in managing the public sector accounts within their company. Managing the delivery of quotations, receiving and processing purchase orders, answering...
-
Sales Ledger Clerk
7 days ago
Swansea, United Kingdom Page Personnel - UK Full timeImmediate Start - Competitive Hourly Rate - Temp-to-perm Position **About Our Client**: The key responsibilities of the Sales Ledger role include but are not limited to: - Record and maintain accurate sales transactions - Create purchase orders - Process customer payments and maintain records of outstanding balances - Follow up with customers regarding...
-
HR Assistant/Admin/Recruitment
2 weeks ago
Swansea, United Kingdom Reed Full timeReed HR are looking for a People Administrator to join our Swansea client to support the delivery of an excellent, customer-focused HR service. You will be working in a busy environment, providing administrative support across a range of people-related matters and ensuring compliance with relevant legislation and organisational policies. Maintaining and...
-
Sales Design Consultant
6 days ago
Swansea, United Kingdom Affordable Quality Windows Limited Full timeExperienced in direct sales to consumers in relation to double glazing, windows, doors, roofline, conservatories and orangeries; have a can do attitude and listen to the needs of our customers to generate bespoke qoatations. - Have a full driving licence and own transport; - Have a likeable personality and make customers feel at ease with the process of...
-
Stock Condition Surveyor
2 weeks ago
Swansea, United Kingdom Tristone Nash Full timeWe are working with an affordable housing provider to assist them with their search for an interim Stock Condition Surveyor.The main function of the role * To undertake surveys and reports, relating to the condition of the housing stock, that will inform strategic investment decisions, in addition to determining the age and lifetime of key building...
-
Stock Condition Surveyor
2 weeks ago
Swansea, United Kingdom Tristone Nash Full timeWe are working with an affordable housing provider to assist them with their search for an interim Stock Condition Surveyor. The main function of the role * To undertake surveys and reports, relating to the condition of the housing stock, that will inform strategic investment decisions, in addition to determining the age and lifetime of key building...