Customer Service Advisor

1 month ago

Shropshire, United Kingdom ClearCourse Full time

Career Level: 10 Entry- Posting Date: 23-Mar-2023**FULLY REMOTE- PART TIME ROLE**

Do you have natural problem-solving skills?

Do you have 1 -2 years’ experience within a customer facing environment dealing with customers and complaints?

Are you looking for a flexible job in which you can work just the weekend and have Monday to Friday for yourself?

In this case, the Customer Service Advisor role that we have open could be next step for you

At APT Solutions, we are a specialist supplier of membership software and services to a wide range of clients predominantly in the Not for profit sector. We specialise in systems for Trade Unions, Professional Institutions, Sporting Bodies and Charities ranging from 1,000 to 1.5 million members. We are part of a bigger company ClearCourse, which has offices all around the UK and globally. This means that you have plenty of opportunities to progress your career or relocate if you wish to.

Depending on your passion, the sky is your limit at ClearCourse.

You will have access to the following competitive benefits package that includes life assurance, private medical cover, income protection, company pension and 25 days annual leave (pro rata), as well as a descretionary bonus based on performance and additional flexible benefits to suit your lifestyle and enhance your well-being.

This is a remote part time role working Saturdays and Sundays only. Office hours are Saturday between 9am and 6pm and Sunday between 10am and 5pm. You may be required to work bank holidays, but this is based on prior agreement.

A typical day would be to assist customers in solving queries, to handle inbound / Outbound calls assisting with card payment terminal setup and queries relating to card payments. You will troubleshoot incidents to solve or escalate within agreed SLAs. You’ll also help in monitoring, creating and maintaining service desk tickets, ensuring open ticket backlog is kept to a minimum, prioritising multiple incidents and having strong awareness of volume and ticket churn.

To succeed, you’ll need 1 -2 years’ experience within a customer facing environment dealing with customers and complaints, NVQ or equivalent in Business Administration or Customer Service and you will be great at managing multiple workloads with time critical deliverables.

**Why ClearCourse?**

We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business.

As a ClearCourse employee, you’ll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business that has recently been named one the UK's Best Workplaces For Wellbeing in 2023.

**Our FAIR Corporate Values**

**F**uture-proof: We seek out innovation and we continually strive for progress

**A**pproachability**:We’re approachable and we communicate with respect and empathy

**I**ntegrity**:We will only do what we believe to be the right thing***

**R**esponsibility**:We are accountable for ourselves, our organisation and the world around us

Across our business, we’re investing in our people, expanding our expertise, and developing our vision. Want to get on board? We’d love to speak with you.

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