Credit Controller
5 months ago
**Senior Customer Accounts Administrator - £25,500 - £27,500pa**
**Heidelberg Materials Where Diversity Empowers, Individuality Inspires, and Together, We can achieve Net Carbon Zero**
We are dedicated to an inclusive and respectful workplace, valuing diverse skills and backgrounds for our business success. Our culture promotes openness, transparency, and individual growth. We actively encourage diversity in the construction industry and welcome all applicants, regardless of perfect alignment with job descriptions. Elevate your life with our family-friendly policies prioritising wellbeing.
**Description of Team / Department**
The Heidelberg Materials Shared Service Centre (SSC) collaborates closely with the business to deliver administrative support functions and ensure excellent customer service.
Within the SSC, the Customer Accounts (CA) department plays a crucial role in conducting risk analysis and evaluating customer credit limits.
It also handles accounts receivable collection and takes a proactive approach to managing all aspects related to customer accounts.
**Key accountabilities**
- Providing excellent customer service (Internally and externally) using our First Line Support model where implemented.
- Processing all transactional activities through the relevant workflow tool.
- Ensuring compliance with appropriate processes and controls - supporting the team to keep documentation up to date.
- Ensuring effective escalation for non-standard requests or issues.
- Accurately working within agreed SLA’s on a right first time basis.
- To work with high levels of integrity and confidentiality
- Keeping appropriate records to enable correct reporting.
- Embrace department and wider SSC initiatives and personal development.
- Working as part of a team to work towards targets.
- Positively support a team and department in change and innovation.
- Any other task requested by your team lead or any SSC senior manager.
**Requirements**:
- Excellent interpersonal skills - with the drive and flexibility to support others.
- Basic Microsoft Office (excel).
- Excellent data entry skills.
- Excellent written and oral communication skills.
**Requirements**:
- Excellent interpersonal skills - with the drive and flexibility to support others.
- Basic Microsoft Office (excel).
- Excellent data entry skills.
- Excellent written and oral communication skills.
**Skills / Experience**
**What’s on Offer**:
Location: Chipping Sodbury
Full Time
Working Hours: 36.25 hrs
Contract Type: Perm
**Salary**: £22,500 - £24,500pa (Based on experience)
- Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Gold) / Mates in Mind / Clear Assured (Foundation) / MPQC / Youth Employment / CTP / School & University Outreach / Gradcracker / Wellbeing for Life
- Compensation Package: Bonus incentives / Generous Pension Schemes up to 15% / Life Assurance
- Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical
- Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption
- Social Values: paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)
- Wellbeing: Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover
**Heidelberg Materials is also committed to working with and providing reasonable accommodations to individuals with disabilities.**
**Please let your recruiter know if you need an accommodation at any point during the interview process.**
**Job Types**: Permanent, Full-time
**Salary**: £22,500.00-£24,500.00 per year
**Benefits**:
- Additional leave
- Canteen
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free or subsidised travel
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Quarterly bonus
Ability to commute/relocate:
- Bristol: reliably commute or plan to relocate before starting work (required)
**Experience**:
- credit control: 1 year (required)
- Accounts receivable: 1 year (required)
Work Location: In person
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