Day Concierge

3 weeks ago


London, United Kingdom Abbatt Property Services Full time

**Day Concierge**

**4on/4off - 7am-7pm**

**Mill Hill East, London**

**£26,000 rising to £27,000 per annum after succesfully completing probation**

Beautiful development in the Mill Hill East area are looking for well presented, well spoken and customer service driven concierge to work 7am-7pm on a 4on/4off basis. The development has 400 apartments.

This position is primarily customer focused, meeting and greeting all visitors in reception with a helpful and welcoming attitude. We would like a person who is personable and has a friendly demeanour. A background in working at prestigious, mixed use residential developments or a 5-star hotel would be preferable.

**Key Responsibilities**
- Meet and greet the residents and answer enquiries by telephone or from callers to the desk. Assist the residents, guests and visitors when required.
- Ensuring that the highest levels of customer care and service are maintained at all times. Deal effectively with complaints, take the correct action and remain courteous at all times.
- Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities.
- Uploading information onto the portal.
- Check and screen all visitors and any contractor staff, ensuring that they have permission to be present in the building. Report any suspicious/unusual behaviour, calling the police if necessary.
- Carry out regular patrols of the entire building and report any faults and/or security breaches found to the Property Manager. This will include the inspection of all plant/equipment on site to ensure it is all in working order.
- Ensure the tidiness of the common areas of the building and assist with the cleaning of public/common areas, when required, outside the cleaner's normal working hours.
- Ensure correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.
- Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.
- Responsibility for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk.
- Liaise with other staff involved on the estate as and when required.
- Maintain a clean and smart appearance at all times.


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