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Quality Assurance Analyst

4 weeks ago

Potters Bar, United Kingdom EW Recruitment Limited Full time

**Job title**: Quality Assurance Analyst

**Salary**: Up to £30k

**Location**: Potters Bar

My client is looking for a Quality Assurance Analyst to join their team, this role would fit within the Customer Service team. The role requires someone who has worked in a similar role and is able to test both business and regulatory outcomes over multiplechannels. You will work closely with the Compliance & Risk teams to ensure accurate testing. This role will provide data/ reports on the Customer Services teams and a will highlight trends/ gaps in order to improve.

**Duties**:

- Undertake Quality Assurance
- Undertake high quality, accurate outcome testing of multi-channel communications, confirming process adherence and the delivery of fair customer outcomes
- Analyse quality data MI and trends
- Share common themes and best practice recommendations with key stakeholders
- Identify and log any risk events
- Partner with key stakeholders and process owners
- Provide quality feedback to analyse where process and/or training would be beneficial
- Contribute to the development of the Customer Services Quality framework

**Attributes**:

- Previous experience in a similar role
- Team player
- Proven analytical and problem-solving skills

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