Customer Representative
1 month ago
As a Customer Representative, you will be the friendly face and voice of our company. Your primary responsibility will be to assist customers, answer inquiries, resolve issues, and ensure a positive customer experience. This role involves effective communication, problem-solving, and a genuine passion for helping others.
**Responsibilities**:
- Provide exceptional customer service to clients via various face to face channels
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Maintain customer records and update information as needed
- Communicate effectively in English, both verbally and in writing
- Utilize phone etiquette skills to ensure positive customer interactions
- Analyze customer needs and recommend appropriate products or services
- Upsell products or services to maximize sales opportunities
**Skills**:
- Strong level of accuracy
- Excellent phone etiquette and communication skills
- Ability to analyze customer needs and provide appropriate solutions
- Creative thinking and ability to contribute innovative ideas.
- Strong attention to detail and organizational skills.
**Job Types**: Full-time, Permanent
**Salary**: From £23,764.47 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Glasgow (preferred)
Work Location: In person
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