Customer Representative

1 month ago


Glasgow, United Kingdom ACIA CONSULTING LTD Full time

As a Customer Representative, you will be the friendly face and voice of our company. Your primary responsibility will be to assist customers, answer inquiries, resolve issues, and ensure a positive customer experience. This role involves effective communication, problem-solving, and a genuine passion for helping others.

**Responsibilities**:

- Provide exceptional customer service to clients via various face to face channels
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Maintain customer records and update information as needed
- Communicate effectively in English, both verbally and in writing
- Utilize phone etiquette skills to ensure positive customer interactions
- Analyze customer needs and recommend appropriate products or services
- Upsell products or services to maximize sales opportunities

**Skills**:

- Strong level of accuracy
- Excellent phone etiquette and communication skills
- Ability to analyze customer needs and provide appropriate solutions
- Creative thinking and ability to contribute innovative ideas.
- Strong attention to detail and organizational skills.

**Job Types**: Full-time, Permanent

**Salary**: From £23,764.47 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Glasgow (preferred)

Work Location: In person



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