Veterinary Technical Advisor

2 weeks ago

Shrewsbury, United Kingdom Dechra Pharmaceuticals PLC Full time

Job Introduction
Thanks for checking out our vacancy, we’re delighted you want to learn more about Dechra

Dechra are a growing, global specialist within the world of veterinary pharmaceuticals. Our expertise is in the development, manufacture, marketing and sales of high quality products exclusively for veterinarians worldwide.

Here at Dechra, our values are embedded within our culture and thrive within our family of almost 2500 colleagues globally. From manufacturing to marketing, (**D**)edication, (**E**)njoyment, (**C**)ourage, (**H**)onesty, (**R**)elationships and (**A**)mbition are at the heart of our everyday operations and the way we do business.

**The Opportunity**

To provide technical support to internal and external customers on Dechra's range of companion animal products by working closely with the Sales and Marketing teams.

Main Responsibilities
- _Technical customer service:_
- Handle technical enquiries in a timely, efficient, knowledgeable, documented, industry compliant and courteous manner to provide an excellent level of technical customer service.
- _Marketing support:_
- Provide technical support to the Marketing team to ensure that strategy, tactics and marketing materials are relevant, technically accurate, industry compliant and address UK veterinary market requirements.
- To include technical review, recommendation and copy writing.
- Participate in a therapy area cross-functional team (consisting of representatives from Marketing, Sales and Technical) and play an active role in preparing for, delivering and providing post-launch support to marketing campaigns.
- _Sales support:_
- Present at CPD meetings for veterinary surgeons, veterinary nurses and veterinary students, delivering both technical and commercial messages.
- Present technical information to key customers and universities as required.
- Work closely with the Sales team to develop technical support plans for key practices and accounts that will support the achievement of agreed objectives.
- _Training:_
- Provide technical training on existing Dechra products, new products, or new indications to ensure that Dechra staff have sound product understanding.
- To include ‘in-field’ training, coaching and support where appropriate.
- _Develop and maintain a UK and Ireland industry and market presence:_
- Provide technical support at industry congresses, exhibitions and CPD events.
- Liaise with key customers, universities, competitor companies and commercial partners.
- Develop long-lasting, mutually beneficial relationships with key opinion leaders.
- _Other:_
- Completion of regular and any ad-hoc administration tasks in a concise, accurate, timely and informative manner. To include production of a monthly summary of key activities for use by the Technical Services Manager when compiling the UK Country Leadership Team Report so that the value of the VTS team to the business is visible and key technical issues are highlighted.
- Develop and maintain knowledge of internal IT systems including technical server, Pharma Technical Database and PV Works to ensure that systems are up-to-date, accurate and organised, and that data can be easily extracted.
- The Veterinary Technical Advisor may be required to undertake additional duties in line with business needs at the discretion of the Technical Services Manager and UK Country Leadership Team. This may involve out of office activities to include (but not exclusive to) working at alternative sites, attending company meetings and attending congresses.
- Calm, confident, assured communicator
- Strong interpersonal skills - able to share knowledge and develop beneficial relationships with others
- Good IT skills (proficient user of Word, Excel, PowerPoint)
- Member of the Royal College of Veterinary Surgeons
- Broad range of current experience in, and knowledge of, UK companion animal veterinary practice
- Good knowledge of key Dechra therapy areas (endocrinology / dermatology / anaesthesia and analgesia) with CPD focussed on these areas
- Energy, enthusiasm and determination
- Hold a full UK Driving Licence

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