Temporary Customer Service Advisor
3 weeks ago
An exciting opportunity to join an international luxury furniture company who are seeking an enthusiastic and positive customer service specialist. This role includes order taking, record management, processing invoices, order administration as well as managingcustomer complaints and customer product allocation. The person in this role will be an exceptional team worker and great communicator with an aptitude for providing professional customer care throughout the entire customer experience.
JOB ROLE: Customer Service Specialist - 3 month temp - possible perm
INDUSTRY: Retail and Sales
SALARY: £21k - £23k (£12.00 per hour plus holiday pay)
LOCATION: West End / Hybrid role - 1-2 days per week in the office (West End Head Office)
DUTIES INCLUDE:
- Responding to customer requests and queries
- Build strong relationships with external contacts and customers
- Communicating with logistics providers concerning customer requests
- Working with internal accounting team to ensure proper credit control
- Managing customer complaints
- Order management
- Receive and process orders for customers through SAP
- Evaluate and manage specific orders
- Cooperate with sales force, providing and exchanging information on customers, discounts and stock situations
- Tracking possible discrepancies regarding deliveries to customers and processing order corrections
- Processing orders from internal customers for promotional requirements
- Take an active role in solving any problems linked to the delivery of orders
- New customer setup and maintenance in SAP
- Responsible for all master data with regards to customers and order management Product Allocation & Demand Planning
- Assisting with the management of customer product allocation
SKILLS, EXPERIENCE AND ATTRIBUTES REQUIRED:
- Minimum 1 year's relevant experience in customer service
- Strong interpersonal skills; able to develop and maintain effective working relationships with all levels of internal and external contacts and with diverse cultures
- Experience of successful related work within a changing environment
- Demonstrated ability to make decisions independently based on logical assumptions and factual information
This opportunity is being advertised by the Office Angels West End team.
Office Angels West End branch look after roles in the following locations and all areas in between: Oxford Circus, Oxford Street, Covent Garden, Tottenham Court Road, Euston, Regent Street, Piccadilly, Leicester Square, Camden, Bond Street, Marble Arch,Marylebone, Mayfair, Baker Street, Edgware Road, Regents Park, St Johns Wood, Primrose Hill, Paddington, Hampstead.
Our Retail team looks after Fashion and beauty roles nationally.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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