Senior User Researcher

17 hours ago

Glasgow, United Kingdom The Scottish Government Full time

The Social Security Programme Directorate has been established to take forward the Scotland Act powers on devolved benefits. This vacancy sits within the Programme Management & Delivery Division User Research team who work with our delivery teams to plan, design and deliver research activities.

**Responsibilities**:
DDaT Main Duties Associated with this Role

User researchers plan, design and carry out research activities with users that help teams get a deep understanding of the people that use government services. User research informs policy, proposition, service, content and interaction design so that services work well for users and achieve their policy intent.

A senior user researcher is an experienced practitioner who is able to plan and lead user research activities in larger teams and on more complex services. They build user-centered practices in new teams and align user research activities with wider plans to inform service proposition. They may supervise and develop other user researchers to assure and improve research practice.

Main duties include:

- Leading on a range of qualitative and quantitative user research activities to support business and project needs
- Working closely with senior members of project teams to provide clear, actionable insights and support decision making
- Advocating the value of user research by engaging colleagues and stakeholders who are new to user centred design
- Championing the inclusion of different types of users in appropriate research activities.
- Advocating for accessibility, assisted digital and inclusive research and design practices to help teams deliver accessible services that work for all.
- Supporting teams to continually improve their understanding of and engagement with users and their needs, and helping them embed this insight into their work.
- Managing ethics documentation, data protection and equalities impact assessments.
- Understanding user-centred service design and delivery practices.
- Helping raise awareness of the social and technological context for government services.
Additional duties of this role
- Participate in and/or support programme and project assurance activities.
- Contribute to the DDaT community by participating in events and reviewing processes, tools and guidance.
- Line management of more junior user researchers
- Other duties as required by your Division to support wider corporate activities.
Essential Competencies Required
- People Management
- Communications and Engagement
- Improving Performance
- Analysis and Use of Evidence
Essential Criteria & Qualifications

Essential DDaT Knowledge

1. Experience of playing a lead role in a research setting; designing and delivering a wide range of inclusive user-centred research using appropriate research methods (qualitative and quantitative).

2. Experience of using appropriate communication techniques to share research insights with diverse audiences, with a view to ensuring the insights lead to actionable outcomes.

3. Ability to share knowledge and experience of designing research sessions to ensure they are inclusive and meet the diverse needs of participants.

4. Experience of managing personal data, consent processes and other ethical considerations when working with research participants.

Recruitment information events

We’re running online information sessions on Teams on Tuesday 8 March and Wednesday 16 March.

We’ll be talking about what it’s like to work in our user-centred design team on social security projects. You’ll hear about what a Senior User Researcher does and we’ll have team members available to answer questions. You can find out more and sign up on Eventbrite:
DDaT Pay Supplement

Further Information
- You should submit a CV (no more than 2 sides of A4) and a personal statement (no more than 750 words).
- Your CV and personal statement should include your career history and other relevant self-taught/non-work-related experiences that are relevant to the essential criteria for the role. Please also include detail of your responsibilities and achievements.

Where the criteria states that you must hold a qualification, you need only state that you do or do not hold the qualification and provide any other information you feel relevant.

When considering how your experience relates to the role, please tailor your CV and personal statement to reflect the role and the essential skills/criteria as described in the job description/person specification.

For further information on this vacancy please download and review the "Person Specification and Further Information for Job Applicants" which you will find below.

Further information on the post is available from Social Security Programme Resourcing who can be contacted by clicking apply.

The Scottish Government is a diverse and inclusive workplace and we want to help you demonstrate your full potential whatever type of assessment is used. If you require any adjustments to our recruitment pr

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