User Researcher

3 days ago


Glasgow, United Kingdom Pertemps Network Group Full time

**Job Description**:
Our client, a public sector body, seek a
**User Researcher**, for an
**interim period of 6 months**.
This is a hybrid based role, with a requirement to attend meetings in Edinburgh or Glasgow as required.

**This role is renumerated £500 - £520 per day inside IR35 (umbrella)**

**Main duties**:

- Involved in ensuring that system touch-points during a users' life-time with the organisation are part of a coherent, consistent experience- Conducting exploratory user research that will bring out user needs.- Ensuring that usability research is undertaken frequently, economically with appropriate users and measures as part of the development cycle- Facilitation of workshops and co-design of services- Delivering UX feedback to Agile delivery teams to compliment sprint cycles- Work as part of a multi-disciplined team to design user focussed and successful services- Support the UX community and coach or pair with other members of the team- Build relationships remotely and in person, working effectively with internal staff and external parties, for example legal firms, lenders, citizens, and stakeholders- Actively participate in UX Practice, sharing best practice techniques- Support any secondary activities as requested by the Head of Service Design and the User Experience Lead.**Essential skills**:

- Able to listen to the needs of the technical and business stakeholders, and interpret between them. Able to manage stakeholders' expectations and be flexible, is capable of proactive and reactive communication- High degree of experience in facilitating difficult discussions within the team or with diverse senior stakeholders- Experience working within an agile, multi-disciplinary team environment, and ability to deliver iterative design components (including user journeys) to the development team- Can produce artefacts to engage teams with the user experience- Highly experienced in organising, running and synthesising qualitative research- Highly experienced in translating research findings into actionable insights- Engages in fostering a UX community- Able to make decisions characterised by medium levels of risk and complexity and recommend decisions as risk and complexity increase, building consensus between services or independent stakeholders.- Able to identify problems or issues in the team dynamic and rectify them.- Engages in varying types of feedback choosing the right type at the appropriate time and ensuring discussions and decisions are actioned as appropriate.- Experience off user research and analysis, utilising both quantitative and qualitative data- Manages, supports and stretches self and others to deliver agreed goals and objectives- Keeps focused on the goals that really matter, and takes responsibility for delivering outcomes on time and to a high standard-
- Experience of delivering first class government services following the Digital First Service Standard


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