Appointment Coordinator

2 months ago


Belfast, United Kingdom Silverwood Recruitment Full time

_**Appointment Coordinator**_
- Full time
- Location: Belfast
- Salary: DOE plus OTE
- Life Insurance
- Pension
- Referral Programme
- 24 Days AL + Stat

**The Company**

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs. The role of Appointment Setter is really important to our Client. The main focus of this exciting and challenging role is to make outbound calls to both new and existing customers, in order to qualify them as a sales lead for sales specialists. This position will require working closely with our Sales Team to ensure the accurate and effective quality of sales leads.

**Your responsibilities day to day will be**
- Make outbound calls to potential customers to schedule appointments for the sales teams
- Achieve daily, weekly and monthly appointment and pipeline targets
- Follow up with potential customers in a timely manner
- Have a positive attitude toward customers in all interactions and establish a positive rapport
- Ensure all information is captured correctly and accurately for each conversation

**What do we expect of you?**
- Good communication skills and telephone manner
- Comfortable in working towards targets and KPI's
- Good understanding of Microsoft Office, particularly Excel
- Experience in outbound sales in a call centre environment is desirable
- Telecom’s knowledge would be preferred but isn't essential

**What can you expect of us?**
- A friendly culture that mirrors our proposition to our customers.
- A fast-growing organisation that defines itself as being agile and innovative.
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
- An accessible and approachable Senior Management team.

INDNICHE

**Salary**: £20,000.00-£26,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Belfast: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person


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