Customer Service Assistant

3 weeks ago

London, United Kingdom Network Rail Full time

Customer Service Assistant (Reception post)
- London Victoria

**Location**:
London, GB

**Department Name**:
Southern Region Stations

**About Network Rail**:
Are you looking to join an organisation where you do meaningful work every day? As a customer service assistant, you’ll be starting a rewarding career with Network Rail.

Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country’s economic prosperity.
We're undertaking an ambitious change. Our vision is Putting Passengers First - a company that is on the side of passengers and freight users; that is easy to engage with and is an efficient and dependable partner; a company people are proud to work for; instinctively recognised as an industry leader.

We’re an organisation where people matter. We matter to millions.

**Brief Description**:
Your operational and people skills matter.

The reception area at Network Rail Managed Stations often acts as the first point of contact for passengers, contractors, retailers, TOC staff and other visitors within Network Rail station teams. As such, it is important that reception teams create a professional and welcoming initial impression and are consistent in the service levels they provide. The team should be able to deal with enquiries professionally and efficiently, be polite, courteous and clear about what can and cannot be done. Treating all that come into our stations fairly and provide an accessible service.

In this role your typical duties would look like the below:

- Correctly identifies and manages visitors to the station
- Confirms that visitors have the relevant risk assessment / method statement (RAM) or work package plan, where appropriate
- Provides safety briefings to visitors as appropriate, depending on the type of visitor and the reason for their visit
- Issues ID to visitors and parking permits
- Reports and manages visitors who have not got the correct permissions to visit the station
- Manages visitor sign out and ID return process
- Be able to work to an IOSH certification for processing of risk/method statements (RAMS)
- Issuing of full station security identification cards
- Fault reporting/management of outstanding faults
- Control of certain station keys
- Liaising with station stakeholders

This role also involves shift working (days, nights, and weekends) and to you’ll be willing and able to work on a shift basis which means that you may be asked to cover a variety of shifts 365 days per year.

**About the role (External)**:
Your skills matter

You don’t need any rail experience, but you do need to show that you have transferable skills in the following areas:

- People focus - you’ll enjoy working in a role that requires you to deliver excellent customer experiences. You genuinely care about our customers and pride yourself on being able to build rapport with everyone, including our passengers and colleagues.
- Safety and security - our safety vision is everyone home safe every day, and you’ll be able to demonstrate vigilance and safe behaviours. You’ll also have a good eye for detail, looking for anything that doesn’t look quite right. You’ll also need to be able to follow instructions, adhere to rules and ensure that others do the same.
- Communication - every day you’ll be helping passengers and working closely with colleagues, you’ll need to be able to communicate clearly (both written and verbal), warmly and concisely in English.
- Acting as one team - station operations depend on a high level of team working where you support each other to keep the station operating smoothly and safely. You’ll need to be someone that others can depend on - you are responsible and play your part.
- Staying calm under pressure - At times, you will be faced with stressful situations and you need to be someone who stays calm under pressure, even when faced with an angry passenger, or emergencies such as station evacuations.
- Confident decision making - your decisions affect our passengers and other station users. You’ll be able to show that you can make independent and informed decisions under pressure.
- Willingness and capacity to learn - there’s so much to learn and you’ll work with many people, processes and equipment every day. You’ll be keen and able to keep learning every aspect of the role.

This role involves days, nights and weekend working and the job is crucial for the safe running of the railway and it’s passengers.

Whilst a rostered working environment may look like a challenge to working parents, we have many amongst our Southern Stations team who find this to be of benefit, due to the structure and commitment of a planned weekly roster they can plan childcare effectively

Everyone matters is our diversity strategy. By 2024 we will be an even more open, diverse and inclusive organisation that is better at reflecting the communiti

  • Housekeeping Assistant

    5 days ago

    London, United Kingdom Housekeeping Assistant Full time

    Our multi-award-winning organisation is looking to recruit a Housekeeping Assistant to join our Hospitality team. This role may include some weekend working.The role of Housekeeping Assistant will involve the delivery of Hospitality Services within our Campus, Care Homes, and Community Centres to excellent standards.This post is for 20 hours per week...

  • Head of Customer Services

    4 weeks ago

    London, United Kingdom Financial Ombudsman Service Full time

    Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Head of Customer Services - Contract: Permanent_ - Working hours: 35_ - Salary: _ - From _ - £86,800_ - Reporting to: _ - Director of Customer Services_ - Location: London Docklands or Coventry_ - O_ - ur permanent...

  • Director of Customer Service

    2 weeks ago

    London, United Kingdom Financial Ombudsman Service Full time

    Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Director of Customer Service - Could you be our next Director of Customer Service?_ - Contract: Permanent_ - Working hours: _Our permanent hybrid policy will see us all working at least four days in the office across the...

  • Customer Service Advisor

    1 day ago

    London, United Kingdom Service Care Full time

    **Job Title**: Customer Service Advisor **Location**: London, Hackney E8 **Contract Type**: Ongoing temporary **Weekly Hours**: 35 Hours per week **Start Date**: ASAP Our client is looking for an experienced Customer Service Officer to provide an excellent and suitable customer service to our customers, handling all methods of contact and ensuring a prompt...

  • Customer Service Representative

    1 week ago

    London, United Kingdom UK Civil Service Full time

    Job summaryAbout usMore than half the UK working population rely on The Pensions Regulator (TPR) to regulate their retirement savings. With a career at TPR, you�ll be joining an organisation that will impact on millions of lives for decades to come.�Everyone at TPR plays an important role in helping to keep more than �2trn of savings safe. We�re...

  • Customer Service Assistant

    4 days ago

    London, United Kingdom CSP Full time

    We are in need of a full time Customer Service Assistant to join our expanding team in London. Customer Service is the most important and at the leading edge of what we do. If you love communicating with others and enjoy customer interaction, please submit your CV. Customer Service Assistants are tasked with interacting with customers on a daily basis,...

  • Customer Service Assistant

    1 hour ago

    London, United Kingdom The Royal Parks Full time

    **The Organisation** *** The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park...

  • Customer Service Assistants

    5 days ago

    London, United Kingdom Meridian Full time

    London St Pancras train station is expecting to be busy in the lead up to and during the Christmas season and we need your help for customer service assistant roles! Ideal for students and those looking for some extra cash around Christmas and the New Year! Do you have face to face customer service assistant experience? Do you enjoy working with the public...

  • Customer Service Assistant

    4 weeks ago

    London, United Kingdom F Talent Group Full time

    Job Title: Entry-Level Customer Service Assistant Location: London , flexible hours Start Date: ASAP **Salary**: Competitive We are looking for an enthusiastic and customer-focused individual to join our team as an Entry-Level Customer Service Assistant. This is a great opportunity for someone who is looking to start their career in customer service and...

  • Customer Service Assistant

    4 weeks ago

    London, United Kingdom Channel Centre Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and support. This is a great opportunity for someone who enjoys helping others and has excellent communication...

  • Customer Service Assistant

    4 days ago

    London, United Kingdom Job Match Full time

    **Customer Service Assistant** We have an opportunity for a Customer Service Assistant to join an established, award-winning SME in London. They’re looking for a highly skilled customer service assistant to join their team, where you’ll be involved in interacting face-to-face with customers in a friendly, helpful manner. They are looking for someone...

  • Customer Service Assistant

    1 month ago

    London, United Kingdom Bridge of Hope Full time

    Job Title: Customer Service Assistant Location: Lambeth, London Pay Rate: £14.68 per hour Working Hours: 35 hours per week, Monday to Friday Employment Type: Temporary to Permanent Are you a customer-focused professional looking for a rewarding opportunity in customer service? We are hiring a Customer Service Assistant to join our team in the vibrant...

  • Customer Service Assistant

    3 days ago

    London, United Kingdom Compass Group Full time

    **Customer Services Assistant - NSY Restaurant** - £11.95 per hour - 20 hours per week We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence. You'll join a team that...

  • Customer Service Representative

    1 week ago

    London, United Kingdom Global Service Group Full time

    **Kick start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio continues to grow year on year. We know how to...

  • Customer Service Representative

    1 week ago

    London, United Kingdom Global Service Group Full time

    **Kick start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio continues to grow year on year. We know how to...

  • Customer Service Assistant

    3 days ago

    London, United Kingdom Give A Grad A Go Full time

    A great starting salary of £25,000 - Access to healthy training budgets - Flexible working hours **Company profile - Dynamic FinTech** Our client is, simply put, one of the best companies to work for in London! They’ve recently been voted 6th best in finance and 9th best mid-sized company in London. A forward-thinking credit comparison company, since...

  • Customer Service Assistant

    4 weeks ago

    London, United Kingdom Network Rail Full time

    Customer Service Assistant x 14 - St Pancras **Location**: London, GB **Department Name**: CT St Pancras QX (989201) G1 **About Network Rail**: **Network Rail High Speed - About Us** Network Rail High Speed Ltd (NRHS) is responsible for operating and maintaining the UK’s only international high-speed railway, High Speed (HS1). We bring together high...

  • Customer Service Assistant

    4 weeks ago

    London, United Kingdom Burton Bolton & Rose Recruitment Services Limited Full time

    **Customer Service Assistant** **London, W5** **£34,750 + Pension + Parking** This is a fantastic opportunity for an ambitious Customer Service Assistant to join a successful local Company who really invests in its employees and provide excellent training and development opportunities. **Some of your duties will include**: - Managing a high volume of...

  • Customer Service Assistant

    4 days ago

    London, United Kingdom Game Nation Full time

    We’re Game Nation, we’re the rising star operator of high street Slots Clubs. Rapidly expanding across the UK, we’re looking for talented people to join our business. We’re currently recruiting for full time Customer Service Team Members for our Kings Cross Venue Flexibility and a passion for dealing with customers are vital for these...

  • Customer Service Assistant

    2 weeks ago

    London, United Kingdom Aramark UK Full time

    **Your Aramark journey starts here** Are you looking for a full time job, mainly Monday - Friday, working a couple of weekends per month? Love working in a fun and busy environment where no day is the same? Enjoy providing excellent customer service to an array of customers? If so, we have a job for you! We are currently recruiting a Customer Service...