Tour Guide

We have a fantastic opportunity for a part time Tour Guide to join our passionate and fun Visitor Centre team St Austell Brewery two days a week. In this dynamic role, you’ll carry out guided tours of our historic brewhouse and Visitor Centre, explain the brewing process from grain to glass, bring the story of St Austell Brewery to life, and help promote our wonderful Hicks Bar.

**About you**:

- Creating a warm welcome to guests comes naturally to you, making every first impression count to ensure experiences delight from the get-go.
- Working and guiding customers through our production area means you will have an understanding of Health and Safety Regulations. Having a wealth of experience in a similar role means you’ll be confident in speaking and communicating with large groups as well as delivering an interesting and engaging tour.
- You can adapt your knowledge of our beers to help upsell products in the shop.
- Peak season can get pretty busy, but you’ll thrive when working under pressure.
- Communication is key, and you recognise the importance of being an effective listener - ensuring everyone is on the same page while remaining approachable and informative.
- You have great organisational skills.

**What we offer in return**
- 33 days holiday (pro rata)
- 30% discount on food & drink within the managed estate & visitors centre
- 50% discount on accommodation within the managed estate
- Fantastic training & career development opportunities.
- Pension Scheme - 4% Employee and Employer. Can increase to 5% if required.
- Cycle to work scheme.
- Company bonus scheme.
- Westfield Health cash plan - Claim money back for Dental, Eye Care, Physio etc
- Westfield Rewards - Shopping rewards
- Subsidised food from Hicks Bar (at Visitors Centre)
- Free Parking

**Additional Info**

INDFOH