Trainee Adviser

Be part of a service that makes an impact. North Tyneside Citizens Advice (NTCA) are recruiting Trainee Advisers. We are a respected independent charity which makes a difference to people’s lives. North Tyneside Citizens Advice offers a high-quality multi-channel advice service to our clients which include telephone, webchat, and face to face.

We are looking for enthusiastic individuals to join our team and make a real difference to the community. You will have a passion for working with people, helping them through challenging situations with a willingness to train and learn on the job. The Advice trainee will learn about all aspects of our service and develop skills to deliver high quality advice. The successful applicant will have a positive attitude and desire to learn, excellent IT skills, and strong communication skills.

**Benefits**
- Salary of £22,635.00 per annum
- Workplace pension scheme
- Generous 24 days paid holiday per year increasing to 29 days based on length of service, plus bank holidays
- Paid birthday off after 12 months service
- Gain skills through full training
- Work that makes a positive impact
- Positive working environment

**Day to Day**
- Undertake the Citizens Advice Adviser Learning Programme to qualify as an adviser.
- Work on our new face to face service, assessing the needs of clients to determine the relevant advice channel for them and supporting clients to access our service or supporting with self-help information
- Assisting client’s in using our new digital App to request call back within 24 hours
- Assessing client issues and providing appropriate advice/information using our Advice Framework
- Delivering a high-quality multi-channel advice service to clients via telephone and webchat to support clients
- Using electronic booking systems to make client appointments
- Working with our partners to provide a seamless service to clients
- Delivering excellent client care
- Maintain accurate case records, for the purpose of continuity of casework, information retrieval & statistical monitoring

**Requirements**:

- strong communication skills
- be a team player
- ability to work on your own initiative and as part of a team.
- customer service experience
- attention to detail
- good IT skills & telephone skills
- experience of working to deadlines in a fast-paced environment
- Based at our North Shields office but will have a willingness to work across other locations North Tyneside.

Full technical training will be provided so it is not necessary to have a Citizens Advice or advice worker background. You will need a good working knowledge of MS Outlook, Word and Excel, strong customer service skills are essential.

**Hours per week: 37**

**Location: Across North Tyneside**

**Closing Date: Tuesday, 30 May 2023 at 5pm**

**Job Types**: Full-time, Permanent

**Salary**: £22,365.00 per year

**Benefits**:

- Casual dress
- Company pension
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: N/A