Head of Reception

2 weeks ago


London, United Kingdom Fazenda Bishopsgate Full time

Established in Leeds in 2010 with additional restaurants in Liverpool, Manchester, Edinburgh & Birmingham, we are thrilled to be making our debut in the capital in Summer 2023.

Our new 180-cover restaurant will reside within the reputable 100 Bishopsgate Tower in the City of London, boasting three luxurious private dining rooms and a 120-cover bar and mezzanine. We are looking for an experienced, personable, passionate, and inspiring Assistant Restaurant Manager to join our team and assist in the successful launch of the newest addition to our thriving portfolio of restaurants.

We believe that it is our people that make the difference and help us stand out as being the best. If you are passionate, warm and genuine, we want to hear from you. You will need to be a strong communicator, a team player, have the willingness to learn, show great initiative and share our values of providing the highest quality of service and products to all our guests.

**What is in it for you?**

At Fazenda we pride ourselves on investing in a happy, knowledgeable and motivated team. While working with us you will receive:

- Enhanced maternity and paternity pay
- Complimentary meal for two to celebrate your work anniversary
- 50% brand discount on both food and drink
- 100% of service charges shared amongst you and the team
- Free meals during breaks
- Christmas Day and New Year’s Day closures to guarantee time off with your loved ones
- Employee assistance programme
- A supportive and inclusive leadership team
- Opportunities to develop and progress

As a growing company, it is at the heart of our business to develop from within. If you demonstrate the right attitude, desire and potential, we will help with any additional training to put you on course for a future senior management role.

**More about the role**:
The role of Head of Reception is to effectively manage the day to day running of the reception, ensuring exceptional levels of guest care are consistently delivered and all administrative duties are carried out in line with brand standards.

You will be part of the Heads of Department team and report to the Restaurant Manager of the restaurant. The contracted hours are 45 per week on an annual average (meaning some weeks you may be required to work more, but others you will work less), inclusive of dedicated admin time to complete all necessary tasks. You will also be expected to complete duty manager shifts as part of your contracted hours.

You will play an active role in management and departmental meetings, taking ownership for departmental performance by implementing action and delivering positive outcomes.

You will also be supporting our Relationships & Events manager in delivering exceptional guest experience and events.
- Inspiring - sharing your passion for the brand and experience with both our team and guests
- Resilience - operating in this sector is challenging. Therefore, you will need to stay positive with a glass half full mentality
- Ownership - able to manage competing demands and deliver results
- Efficient - Able to work at pace while maintaining high standards

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