149235 - Team Leader - Triage

3 months ago


Kilmarnock, United Kingdom NHS Scotland Full time

Provision of day to day operational management of the triage team in the overall management of triaging complaints supporting the implementation of the Complaints Handling Procedure across the organisation.

Responsible for the delivery of training and education related to complaints to all levels and professions within the organisation and to new members of the Patient Experience Team to ensure appropriate handling and compliance with policy.


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