Field Agent

7 months ago

Ipswich, United Kingdom Fulmar Services Full time

**Who are Fulmar Services?**

Fulmar Services are a leading customer resolution business working for some of the biggest energy providers across the UK. We support our clients by visiting their customers premises to engage and understand any issues, guide conversations, identifying vulnerabilities alongside review of affordability to ensure solutions are right for the individual circumstance of each interaction.

**The Salary & Terms applicable for this role**
- Basic Salary: £26,000
- Monthly Bonus Available (OTE £32,000)
- Company Vehicle + Fuel Card
- Holidays: 31 days (including bank holidays), increasing with yearly service up to max of 33 days.
- Holiday Buy & Sell Scheme: Purchase up to 5 extra days of annual leave.
- Private Medical Care: After 3 months service you will have the option to opt-in to a Vitality Private Medical Cover Scheme.
- Life Assurance: 2x your annual salary will be paid if the most unfortunate was to happen.

**Summary of the role**

The Role of a Field Welfare Officer is to visit our client’s customers at their premises, both commercial and residential, to re-engage them with our client or carry out any other activity our clients may require on site.

You will also be visiting premises to discuss customers ability to create a solution, obtain occupier details, confirm meter readings and provide invaluable information back to our clients including the discovery of vulnerabilities which will need to be treated with the upmost respect and discretion.

**Your overarching key responsibilities**
- Re-engaging customers who have lost contact with our clients.
- Assisting customers to resolve individual difficulties.
- Information gathering, identification of support mechanisms.

**Where you will fit in the Company**

This role will sit within our Revenue Protection department.

**What we are ideally looking for in you**
- Experience in a role where you have had to deal with face to face customers /client interaction from a variety of backgrounds. It would be ideal if you have experience of identifying vulnerabilities.
- Strong customer service skills - You will be interacting with a number of different people, from varying backgrounds and situations. We need someone who can speak with customers and our clients in the right way to make sure we gather valuable information to support all parties.
- A full, manual driving licence with no more than 6 points
- Happy to travel - We aim to provide you with work in your local area, however we may need you to travel to support different workstreams.

**Please note anyone for this role must complete a Driving Licence & DBS Check.**

**Thinking about applying?**

We are an equal opportunities employer and believe in treating people with equal respect
- the business wouldn’t succeed without you. That being said, if you need us to make any kind of adjustment to accommodate your needs, then let us know.

**Job Types**: Full-time, Permanent

**Salary**: £26,500.00-£32,000.00 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

Application question(s):

- Do you have experience working as a Field Agent/Warrant Officer?
- Do you have a manual UK driving licence with no more than 6 points?

Work Location: On the road

Reference ID: Welfare Officer - LON

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