Administrator
7 months ago
Job Title: Administrator
Reporting to: Dianne Hepworth - Company Director
Location: Pocklington
Hours: 9am - 5.30pm Monday - Friday
**this role is not a sponsored position**
**The Company**
Nimbus Solutions have been helping businesses with administrative work, hotel and travel bookings and general VA work for more than 25 years.
We are a small team who work with clients across the UK and Ireland, solving business challenges.
Our mission is simple, to support businesses and make their complex, time-consuming tasks as easy as possible, saving them time, stress and money.
We genuinely value our employees in the same way that we value our customers. We want you to feel challenged, fulfilled, encouraged, trained and mentored so that you can reach your full potential as quickly as possible.
This job description is structured around our employee values; _Teamwork, Communication, Positivity, Ownership and Outstanding Service. _
**Job Purpose**
In this key role within the Company, you will be an integral part of a small team providing administration tailored to our clients’ needs. To succeed in this role, you will be highly process driven, excel in customer service and understand the need to provide a seamless service to our customers in all areas of the Company’s business activity.
**Responsibilities**
**Teamwork**
Work closely with the team to ensure a consistent, efficient and professional service is delivered.
Support and assist colleagues through sharing of knowledge to ensure consistency of information delivered to customers. Work flexibly, helping with reasonable ad hoc duties as required.
Your job could include tasks such as:
- Dealing with telephone calls - answering, messaging, actioning accordingly
- Managing admin processes around our client’s trial process - from initial order received to despatch - including use of Microsoft365 Lists, customer communications, liaison with couriers and warehouse staff, through to safe return of equipment upon trial end date
- Being the first point of contact for all warranty claims
- Administration processes relating to our client’s Training Academy - preparing manuals, assessments (using Microsoft Forms), issuing certificates and ensuring databases are maintained
- Charity Administration work - requiring confidential secretarial support
- Accounting procedures - invoicing, reconciliations, credit control, processing card payments
- Booking travel & hotels - plus associated follow up actions & communication
- General administrative duties including filing (electronic and paper), date entry (Excel & Microsoft 365)
**Communication**
Possess communication skills, both written and verbal and can communicate with people from varying roles, such as Retail Assistant/Drivers to European Sales Managers/Directors
All communication is clear and accurate ensuring processes and procedures are followed and easily tracked.
**Positivity**
Demonstrate the Company Values in everything you do.
Can show positivity and confidence to, whilst respecting all colleagues and customers, always being polite and courteous.
Become involved in department and wider Company projects.
**Ownership**
Maintain accurate and up to date records - adopt own methods of checks to ensure accuracy is maintained, with the ability to see tasks through to completion.
Ensure company and own processes are in place and followed to deliver outstanding customer service levels. To about the standard of service provided.
**Outstanding Service**
Ensure that you seek to surpass customer expectations in everything you do - always striving to
**Skills Required**:
- Self-motivated & organised with an ability to use initiative, work autonomously and within the team
- A proactive, process driven individual who can fully understand a task and see it through to completion
- Be able to understand clients’ needs and act accordingly
- Ability to deal effectively with complaints
- Excellent time management, administration and organisational skills
- A confident communicator (both written and verbal), be inquisitive and able to challenge
- Excellent, friendly telephone manner
- Have a high level of integrity
- Passionate and willing to provide levels of customer service
- Impeccable attention to detail
- Be able to work in a fast-paced, varied environment, often with tight deadlines
- Fully computer literate (Word, Excel, Outlook, 365 - intermediate level)
- A flexible approach, with a positive and confident outlook and a willingness and ability to react positively to changing business demands
- A sound geographic knowledge would be beneficial
- Understanding of basic H&S within the workplace
**Job Types**: Full-time, Permanent
Pay: From £22,308.00 per year
**Benefits**:
- Casual dress
- Company pension
- Free parking
- On-site parking
- Sick pay
Schedule:
- Day shift
- Holidays
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
**Education**:
- GCSE or equivalent
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