Operations Supervisor
2 weeks ago
**All about the role**
The Scoober expansion is a hugely exciting project and one of the key priorities for our business, and it's poised to place JET as a market leader in food delivery. You will be responsible for leading a large team of Couriers.
An Operations Supervisor plays a vital part being the key contact for the team in the daily business of food delivery. Without you, the operations won't run efficiently.
**As part of this varied role, we're also counting on you to**:
- Lead and support a team of Couriers with their day to day queries
- Be able to influence others and have tricky conversations
- Train and onboard new starters
- Check and issue equipment (e.g; e-bikes, scooters, locks and branded clothing)
- Work as one team to ensure we deliver an outstanding customer service
- Empower your team to hit the city records and service level agreements to deliver results
- Assist with scheduling and partner with Live Operations team to monitor
- Courier performance
**Can you deliver**
**Here's what we're looking for from our Operations Supervisor expert**
- Previous experience running and supporting a team within customer service, operations, logistics or hospitality
- We need you to be flexible - we work five different shifts from 06:00 to 01:30 five days a week
- Ability to tackle any issues that arise and communicate them to the wider team
- Flawless English (written & spoken)
- A self-starter with a proactive, well-organised approach to your work
- Able to adapt to a dynamic environment where priorities can change & new business challenges arise
**Here is our offer**
Here at JET, we offer our colleagues the chance to develop and grow alongside top talent in one of the world's leading food delivery companies. By providing a creative, dynamic and innovative environment, we empower our people and give them the ingredients for success.
**Diversity, Inclusion & Belonging**
**More about us**
Want to know more about our company vision, culture or career growth opportunities? Have a look at our careers site.
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