Essential Hub Operator Part-time

6 months ago


Watford, United Kingdom Watford & Three Rivers Trust Full time

**Essential Hub Operator**

**Hours**:Part Time (8hours per week**)**

**Contract**:6-month Fixed Term

**Line Manager**:Assistant Manager Community Wellbeing

**Salary**:£12.00 per hour

**Place of work**: Essential Hub at Watford General Hospital

**Summary for Essential Hub Operator**:
The EssentialHub Operator is responsible for overseeing the efficient operation of the EssentialHub, ensuring people are welcomed, assisting the customers and ensuring asmooth running of the Essential Hub during the opening hours.
- Provide excellent customer service
- Manage inventory
- Maintain cleanliness and safety standards
- Handle transactions
- Keep data records up to date
- Keep work schedule of volunteers
- Ensure that all users are aware of and are following any coronavirus measures put in place
- Ensure that customer feedback is recorded and reported as per processes.
- Run errands as reasonably requested or required
- Receive and communicate messages and information as needed
- Promote good health and safety and record incidents as necessary

**Behaviours,knowledge and skills**

The post-holder must demonstrate and maintain thefollowing knowledge, skills and behaviours.

**Knowledge**
- A good understanding of organisationalmanagement and pro-active planning.
- Experience of working with KPIs, measurementsand reporting.
- Knowledge of ICT systems including Assemble,Teams and Microsoft Excel and Word.

**Skills**
- Excellent customer service skills.
- Excellent communication and listening skills toestablish good relationships with customers.
- A good level of competency and comfort workingwith essential W3RT ICT systems.
- Ability to stay calm under pressure, manageworkload and seek help, guidance and support when needed.

**W3RT Behaviours**

All W3RT staff areexpected to consistently display the following behaviours.

Teamwork
- Rememberyou are a valued part of W3RTs team be proud of your role and of the trust
- Askfor support, guidance and training where needed and wherever possible, offerthe same when requested of you

Integrity
- Betransparent and avoid any direct or indirect conflicts of interest or loyalty
- Workto complete any project or commission you have agreed to undertake

Inclusion
- Bewelcoming and supportive to all parts of our community, respecting everyone asa fellow human individual with their own beliefs, values, preferences andindependence
- Respectthe wellbeing, dignity and privacy of our service users ensure vulnerablepeople are supported and share any concerns about their wellbeing.

Innovation
- Contributeto discussions to ensure that W3RTs activities, programmes and services arethe best possible.

Impact
- Listenand ensure our services are personalised to deliver the best possible outcomesfor each individual.
- Recordyour work accurately to help us improve services and demonstrate our impact.


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