Business Change Analyst

3 weeks ago

London, United Kingdom eFinancialCareers Full time

Join Mettle as a Business Change Analyst
- Take on a critical role defining and realising fantastic solutions, processes, benefits and new opportunities to deliver to our stakeholders
- You'll be working in a vibrant, forward looking team and helping us to shape the future of our business
- It's a great chance to hit the ground running and make a tangible impact on our business

What you'll do
In your new role, you'll join our agile mission team which is focussed on helping Mettle to become a Bank by building a new full-stack digital banking and payments platform and supporting operations. This role will work closely with our Operations and Riskteams and help define operational processes and procedures, ensuring that Mettle operations are trained and have the tools they need to service customers
You'll also:

- Collate evidence to support regulatory rules mapping, raising new requirements where gaps are identified
- Support the Operations Change team on discovery items, raising new tickets to create solutions to the requirements
- Produce high quality and accurate operating procedures and process map documentation that will be used by the Mettle Operations teams
- Prepare documentation for approval from Operations and Risk
- Produce training documentation and FAQs to aid Operation Teams on new processes
- Facilitate training of new processes to end Operations users
- Collate feedback from Operations and ensure improvements are made to new processes so they are ready for full customer launch
- Identify and raise new risks, issues and non-compliance to regulations or policies
- Work with wider teams and stakeholders to find mitigations to any risks, issues and dependencies identified

The skills you'll need
You'll need to have knowledge of at least one relevant operational area in either card operations, financial crime, payment operations, banking operations or similar.
You'll also need:

- Knowledge of banking operational areas
- Experience in process mapping and documentation creation in standard formats
- Experience working in an agile environment and with Jira/Confluence
- Knowledge of Zendesk, Mettle Ops Tool and Genie Ops tool desirable not essential
- Good initiative and attention to detail

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